Posted on Thu 08th May, 2025 - hotnigerianjobs.com --- (0 comments)
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Head, Enterprise Networks & Service Delivery
Support Airtel Enterprise business in planning and providing customized technical solutions to Enterprise business customers.
To drive the end-to-end network strategy, planning, implementation, operational management of Airtel Enterprise Networks solutions delivery for the business unit.
Take full ownership and accountability for Enterprise network strategy, projects and customer solutions delivery, transmission planning and delivery, IP planning and Operations, network performance management and monitoring.
Drive and own customer satisfaction and revenue realization for Enterprise network products
Responsibilities
Drive Enterprise Network & Service Delivery team’s responsibilities, strategy and performance:
Responsible for enterprise network planning and strategy
Operationally accountable for enterprise network transmission planning
Responsible for enterprise network TX & IP planning
Accountable for enterprise network projects
Responsible for enterprise network Transmission and IP implementation and delivery
Responsible for enterprise network inventory management and planning (CWIP, SOA, Tower Recon)
Agree a set of performance KPI targets and measures; regularly measure and report on network relationship management and service delivery performance against agreed targets
Initiate, conceptualize and deliver business change and process change initiatives, eradicating bottle necks that affect networks and solutions delivery.
Develop standard procedures for effective service delivery and management
Develop a steering committee and program board for managing all network delivery related issues with the wider support teams and external stakeholders as required
Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
Seek avenues for cost optimization, creating efficiencies that will optimize EBITDA margin
Presales support management:
Support the Sales team in business development and market stimulation activities
Manage the processes for scoping of the technical and operational feasibility of bespoke solutions and standard solution in line with the end customer requirement
Manage the trade-off between speed to market, cost and quality throughout the lifecycle of customer projects engaging stakeholders as required
Design and execute systems and processes for order capturing, order tracking, order closure, certificate of job completion, invoicing, revenue recognition and revenue assurance
Ensure effective management of a delivery tracker, for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
Ensure the provision of all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents)
Network Planning and Project Delivery & Reporting:
Take forecasts from the enterprise sales and commercial team to design enterprise network.
Lead the preparation of AOP & budget for capex and opex including BOQ preparations & validation
Lead Preparation of RFP & Technical specifications, Vendor validation, selection and recommendations
Drive and implement Bandwidth and capacity planning & management
Lead day to day monitoring of KPIs of enterprise networks
Bring synergies with existing network infrastructure
Production of MIS for senior management
Cross functional engagement and support:
Act as the Single Point of contact for enterprise network activities for Airtel Busines across stakeholder departments
Develop a win- win working relationship between the regional teams, HQ teams, vendor environment, wider networks and IT.
Collaborate and communicate effectively, ensuring an inclusive approach to team work
Provide support to the Enterprise teams in the regions and work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to elicit support for the Enterprise Business
Build a capable and motivated team to create a high performance team environment:
Provide clarity of purpose to the operational teams. Bring teams in sync with Airtel Business objectives and create cohesive workforce
Coach, mentor and guide team members, ensuring high motivation and engagement
Put in place training and development plan for members of the team
Ensuring effective RHCI activities and identify team training needs and implement appropriate learning interventions
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition
Dimensions:
Budget Management
Knowledge of Customer Market Share
Speed & quality of Service Delivery
Customer Satisfaction skills
Direct Cost Management
Achieving CSI targets
Revenue realization (recognition and collections)
Qualifications
Educational Qualifications:
Bachelor of Engineering Degree (Masters’ Degree in Engineering a plus)