Head - IT Services Operation at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Head - IT Services Operation

Job Identification: 5709
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Category: MTN Level 3H
Reports To: Chief Information Officer
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• Leadership and oversight of the delivery of high-quality IT services, ensuring seamless operations, and providing technical support to our digital financial services platforms. 
• The job holder will lead a team of IT professionals, driving availability, ensuring the reliability, security, and performance of our critical IT solutions, platforms and Infrastructure.

Description

• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Ensure high availability, reliability, and security of digital financial services platforms
• Oversee incident management, problem management, and change management processes
• Manage services operation and support across the tech stack of a complex enterprise IT Architecture.
• Collaborate with cross-functional teams to drive business growth and innovation
• Develop and maintain relationships with vendors, partners, and stakeholders
• Oversee and guide the IT quality assurance and testing processes
• Stay up-to-date with industry trends, best practices, and emerging technologies

Requirements
Education: 

• Bachelor or equivalent degree/qualification in Engineering, Numerate science or related field
• Relevant post graduate qualification is an advantage

Experience:
A minimum of 9 to 17 years’ total experience in a similar position  

• Proven experience in IT operations, support, and service management, with at least 5 years of team supervision.
• Strong technical expertise in fintech or related industry
• Strong issue resolution and troubleshooting acumen 
• Functional exposure and familiarity with Telecommunications services and technologies.
• Excellent leadership, communication, and problem-solving skills
• Strong understanding of IT service management frameworks (e.g., ITIL, CoBIT etc).

Application Closing Date
16th May, 2025; 10:59 PM.