Front Office Manager at Castel Resources Consultancy Limited

Castel Resources Consultancy Limited - We unlock your business's full potential with our comprehensive HR outsourcing services. Our expert team handles everything from recruitment and payroll processing to employee benefits administration and compliance, freeing you from administrative burdens and ensuring legal compliance. With advanced HR technology, strategic planning, and dedicated support for employee development and relations, we streamline your HR functions, allowing you to focus on your core business activities and drive growth. Partner with us to elevate your HR capabilities and achieve seamless, efficient operations.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Overview

• We are looking for a responsible Front office manager who will be acting as our company's ‘face’ to oversee the daily front desk operations, ensuring smooth and efficient service for guests and visitors. 
• Your duties will also include coordination of all front desk activities. 
• You’ll be responsible for managing staff, handling inquiries, resolving complaints, and coordinating with other departments to deliver exceptional guest experiences.
• This role also involves maintaining the front desk area, managing reservations, and ensuring compliance with policies and procedures.
• You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. 
• You should also be able to deal efficiently with complaints and have a solid customer service approach.

Key Responsibilities

• Supervise, train, and evaluate front desk staff, ensuring they provide excellent customer service.
• Handle guest check-ins, check-outs, and reservations, addressing inquiries and resolving complaints.
• Oversee daily front desk activities, including answering phones, managing mail, and ensuring a tidy and organized reception area.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless guest experiences.
• Monitor front office transactions, reconcile accounts, and prepare financial reports.
• Ensure adherence to hotel/office policies, procedures, and safety regulations.
• Implement strategies to enhance guest satisfaction and operational efficiency.
• Maintain accurate records of guest interactions, payments, and other relevant information.
• Manage staff schedules and assign tasks effectively.
• Monitor and maintain adequate supplies for the front desk.

Requirements and Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• Minimum of 5 years' experience of working on a Front Desk Manager or Reception Manager position.
• Profound experience in customer service٫ office management and basic bookkeeping procedures.
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership and problem-solving skills
• Positive attitude, excellent work ethic, and ability to adapt to change
• Strong attention to detail and ability to maintain confidentiality.
• Good experience with office machines (such as fax machines and printers).
• Good practical knowledge of MS Office, particularly Excel and Word٫ and proficiency in English (oral and written).
• Additional certification will be a bonus.

Application Closing Date
Not Specified.