Restaurant Floor Manager at VSP Lounge & Restaurant - SLOT Systems Limited

VSP Lounge & Restaurant, a subsidiary of SLOT Systems Limited, is recruiting to fill the position below:

Job Title: Restaurant Floor Manager

Location: Ikeja, Lagos

Job Summary

• This position is responsible for overseeing the daily floor operations of the restaurant, ensuring smooth service, high customer satisfaction, and operational efficiency. 
• The Restaurant Floor Manager supervises front-of-house staff, resolves customer concerns, and ensures adherence to restaurant standards and policies

Responsibilities

• Supervise and coordinate all front-of-house activities to ensure seamless operations.
• Monitor staff performance, providing coaching and training to improve service standards.
• Ensure excellent customer service by addressing guest concerns and special requests.
• Maintain a positive dining experience by ensuring fast and efficient service.
• Oversee table assignments, reservations, and wait times to optimize restaurant flow.
• Work closely with the kitchen team to ensure smooth coordination between front-of-house and back-of-house.
• Enforce restaurant policies, hygiene, and safety regulations.
• Handle customer complaints professionally, ensuring timely resolution.
• Monitor stock levels of front-of-house supplies and request replenishments as needed.
• Assist in marketing initiatives, special events, and promotions to boost sales.
• Conduct pre-shift meetings to communicate daily objectives and service goals.
• Ensure staff adhere to dress code, grooming standards, and overall professionalism.
• Manage shift schedules and ensure adequate staffing levels during peak hours.
• Prepare reports on daily sales, customer feedback, and operational issues for management review.

Requirements

• Diploma / Bachelor's Degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3+ years of experience in a supervisory role in a restaurant or hospitality environment.
• Strong leadership and team management skills.
• Knowledge of restaurant operations, customer service, and industry best practices.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Familiarity with POS systems and restaurant management software.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Strong Leadership and Team-Building Skills
• High Attention to Detail
• Excellent Customer Service Orientation
• Ability to Work Under Pressure
• Strong Conflict Resolution and Decision-Making Skills
• Effective Time Management
• Adaptability and Quick Thinking
• Professionalism and Strong Work Ethic.

Skills:
Customer Satisfaction:

• Target: Maintain a 4.5+ star customer rating through exceptional service.

Operational Efficiency:

• Target: Ensure 95% of orders are delivered within expected service times.

Staff Performance & Training:

• Target: Conduct training sessions with 100% staff participation every quarter.

Complaint Resolution:

• Target: Resolve 90% of customer complaints within the same visit.

Table Turnover Rate:

• Target: Optimize seating arrangements to reduce wait times and increase table turnover by 10%.

Revenue Growth:

• Target: Contribute to an annual 5% increase in sales through promotions and improved service.

Compliance & Cleanliness:

• Target: Pass 100% of health and safety inspections without major violations.

Staff Retention & Engagement:

• Target: Maintain an 85%+ employee retention rate by fostering a positive work environment.

Upselling & Sales Performance:

• Target: Increase average order value by 10% through effective upselling techniques.

Team Coordination & Communication:

• Target: Ensure 100% alignment between front-of-house and kitchen staff to minimize service delays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and full photograph to: career@slot.ng , vspcareers@gmail. using the Job Title and location as the subject of the mail.

Note: Only shortlisted candidates would be contacted.