Deputy Test Centre Administrator at IDP Education Limited - Abuja

IDP Education Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country.

We are recruiting to fill the position below:

Job Title: Deputy Test Centre Administrator

Location: Abuja
Job Type: Full-time

Key Responsibilities
Customer Service:

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.
• Foster a culturally sensitive environment among all testing personnel.
• Offer clear, accurate, and comprehensive guidance to all inquiries.
• Efficiently escalate complex issues to the relevant specialist for resolution.

Business Acumen:

• Support the effective management of the IELTS testing budget.
• Generate timely and insightful financial and management reports.

Quality Assurance:

• Participate in the regular auditing of IELTS test centres to ensure compliance.
• Uphold strict adherence to all IELTS operational procedures and guidelines.
• Support the consistent application of PSN policies and procedures.
• Promptly escalate any identified risk management or security concerns.
• Ensure the timely and accurate processing of invoices.

Operations Management:

• Support the Test Centre Administrator in the following key areas:
• Supervising the efficient and secure delivery of IELTS testing.
• Preparing comprehensive financial and statistical reports.
• Conducting thorough internal audits to maintain quality standards.
• Administering the Clerical Marker monitoring program effectively.
• Managing project timelines and deliverables to successful completion.
• Providing guidance and supervision to invigilators.
• Identifying and implementing strategies to enhance operational efficiency.

Stakeholder Engagement:

• Support the cultivation and management of key stakeholder relationships.
• Build and maintain strong, collaborative relationships with relevant parties.

Project And Service Enhancement:

• Contribute to projects initiated by IELTS Partner Working Groups.
• Assist in the preparation of detailed and informative management reports.
• Participate in the review and enhancement of IELTS manuals and promotional materials.

Test Day Operations:

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.
• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.
• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.
• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.
• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.
• Demonstrable work experience in administration and business support roles.
• Fluency in spoken and written English.

Competencies:

• Strong administrative and organizational capabilities.
• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).
• A customer-centric approach and a genuine commitment to delivering outstanding service.
• Proven ability to proactively identify, analyze, and resolve problems effectively.
• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.
• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.
• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.

Application Closing Date
Not Specified.