Commercial and Business Development Executive at ECM Terminals Limited

ECM Terminals Limited Calabar is a member of Ecomarine Group and is the concessionaire of the Calabar Port Terminal ‘B’ (Nigeria’s main Eastern Port) with a 30 years concession from the Nigerian Port Authority. We are an integrated maritime service and logistics provider in Nigeria with a head office in Lagos Nigeria. ECM Terminals Limited commenced operations in Calabar on 1st August 2007.

We are recruiting to fill the position below:

Job Title: Commercial and Business Development Executive

Location: Calabar, Cross River
Job Type: Full-time

Job Summary

• We seek an ambitious and dynamic Commercial & Business Development Executive to drive our growth strategy, enhance client relationships, and strengthen our commercial operations.
• This role focuses on customer acquisition, lead generation, market analysis, and performance forecasting to expand and retain our client base.
• The successful candidate will manage invoicing processes, identify new business opportunities, conduct data analysis to guide decision-making, and maintain high standards in customer relationship management.
• This role demands a proactive and analytical professional with strong communication and sales skills.

Key Responsibilities

• Assist in formulating and implementing the company’s commercial and business development strategy.
• Oversee invoicing, commercial operations, and business development activities.
• Identify new business opportunities through partnerships, market research, and lead generation.
• Perform in-depth commercial and sales analysis to improve business performance.
• Address and resolve all commercial and invoicing-related issues.
• Ensure customer satisfaction through effective stakeholder communication and service delivery.
• Conduct risk assessments related to commercial and business development operations.
• Mentor and coach commercial team members on best practices.
• Secure business deals by understanding client needs and offering tailored solutions.
• Build and maintain strong relationships with existing and potential clients.
• Respond to RFPs and follow up on client inquiries with professionalism and clarity.
• Represent the company at trade shows, industry events, and client meetings through engaging presentations.
• Maintain and update a client prospect database using CRM tools (e.g., Salesforce, Excel).
• Execute cold-calling and outbound sales campaigns to meet sales targets.
• Collaborate with senior management to forecast sales and set performance goals.
• Prepare accurate and timely reports based on data analysis.
• Perform other duties as assigned within the scope of business development and commercial operations.

Key Performance Indicators (KPIs)

• Lead Conversion Rate Across Lifecycle Stages.
• Marketing Qualified Lead (MQL) to Customer Conversion Rate.
• Customer Lifecycle Duration.
• Volume of New Business Opportunities.
• Cost Per Lead (CPL).
• Customer Acquisition Cost (CAC).
• Customer Retention Rate.
• Average Revenue Per Account.
• Accuracy and Quality of Analytical Reports.

Job Requirements

• Minimum of HND or Bachelor's Degree.
• 7 - 10 years of relevant experience, including at least 5 years in mid-level management.
• Proven experience in the port and shipping industry is a strong advantage.
• Familiarity with ISO 9001:2015 standards.
• Professional qualifications (e.g., CIM, NIMN, MBA, MSc in Marketing) are desirable.
• Certifications such as IIBA-CBDA, PMI-PBA will be considered an asset.

Key Competencies:

• Marketing and Communication Strategy.
• Sales and Revenue Management.
• Customer-Centric Approach.
• Commercial Awareness.
• Market Segmentation and Targeting.
• Negotiation and Influence.
• Business Development Planning.
• Report Writing and Data Analytics.

Salary
Above N1,000,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@ecmterminals.com using “Commercial & Business Development Executive Application” as the subject of the email.