Sales Support Agent at BAFashion

BAFashion is a fast-growing fashion and lifestyle retail brand dedicated to redefining affordable elegance. We specialize in stylish, high-quality clothing and accessories that combine urban flair with timeless sophistication. At BAFashion, we value innovation, speed, excellence, and integrity and we’re looking for passionate individuals to help us scale new heights.

We are recruiting to fill the position below:

Job Title: Sales Support Agent

Location: Ogudu GRA, Lagos
Employment Type: Contract - Hybrid (Day & Night Shifts)

Job Description

• We are seeking a capable and efficient Sales Support Agent to join our growing team. 
• The ideal candidate will be responsible for managing the customer journey, ensuring professional and prompt responses to customer inquiries, and collaborating with internal teams to deliver a seamless customer experience.

Key Responsibilities

• Respond to customer messages across all platforms promptly and professionally
• Track and manage customer journey from inquiry to purchase, exchange, or refund
• Resolve customer issues with confidence and empathy
• Maintain under-5-minute response time in line with SLA
• Recommend suitable products and upsell to boost daily sales
• Collaborate with fulfillment and delivery teams for smooth order processing
• Maintain accurate records of all customer interactions and resolutions

Requirements

• A University Degree
• Prior experience in a customer-facing role is an added advantage
• Strong written communication skills
• Ability to handle multiple conversations efficiently
• Highly organized and detail-oriented
• Strong memory and attentiveness to customer preferences.

Application Closing Date
19th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: ayo.kasumu@bafashion.shop using “Application for Sales Support Agent Role” as the subject of the email.