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Retail Sales Associate at Owens & Xley Consulting - 2 Openings

Posted on Fri 09th May, 2025 - hotnigerianjobs.com --- (0 comments)


Owens and Xley Consults is a recruitment firm based in Lagos that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs).

We are recruiting to fill the position below:

Job Title: Retail Sales Associate

Locations: Abuja (FCT) & Lagos
Employment Type: Full-time

Responsibilities
Sales:

  • Welcome and serve customers providing an excellent in-store experience at all times
  • Guide customers by ushering them to appropriate sections in the store based on their needs and interests
  • Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
  • Fulfill phone and online orders to support the omni-channel customer experience
  • Upsell where appropriate
  • Follow policies and procedures for markdowns and sale events
  • Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

  • Professionally handle phone calls and any customer service issues
  • Handle each transaction professionally and in a friendly manner
  • Assist customers in a timely, efficient and courteous manner delivering superior customer service
  • Deal effectively with customer complaints by liaising with the retail manager when necessary
  • Communicate special promotions and instore activities to customers
  • Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

  • Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
  • Understand and communicate the The company'saesthetic, brand philosophy and lifestyle to the associates and the customer
  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
  • Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

  • Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
  • Return all merchandise to the right location after sales
  • Clean up fitting rooms and return garments to racks
  • Ensure that the restrooms are cleaned as at when due
  • Balance cash registers with receipts
  • Execute all opening and closing procedures.

Inventory management:

  • Stay aware of inventory levels and communicate low stock
  • Participate in stock count activities.
  • Perform other duties as required.

Requirements

  • Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

Technical Skills:

  • Working knowledge of the fashion industry
  • Outstanding written and oral communication skills
  • Intermediate-level proficiency in MS Office
  • Standard knowledge of ERPs
  • Data entry skills & excellent customer-facing skills.

Soft Skills:

  • Excellent communication skills
  • Ability to influence and negotiate
  • Ability to listen with rapt attention for needs identification
  • Ability to own tasks and take responsibility for outcomes
  • Strong work ethic.

Attitude:

  • Must be willing to take initiative, work autonomously, and tackle complex situations
  • Ability to work well under pressure; able to use discretionary judgment and make solid decisions
  • Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
  • Must demonstrate the confidence and ability to relate with customers in an assertive and professional way

Salary
N100,000 - N120,000 Monthly.

Application Closing Date
31st May, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover letter to: recruitment@owensxley.com using the Job Title as the subject of the email.


  

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