Experienced Guest Service Agent (GSA) at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite

We are recruiting to fill the position below:

Job Title: Experienced Guest Service Agent (GSA)

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Responsibilities

• Greeting guests as they arrive and ensuring they feel welcome.
• Checking guests in and out efficiently and accurately, following hotel procedures.
• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

• Interested candidates should possess an HND / Bachelor's Degree with 2 years experience.
• Previous experience as a hotel receptionist or GSA.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Proficiency in computer systems such as MS Office, hotel management software and Reservation Platform
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Requirements

• Interested candidates should live within Ojodu, Akute, Ketu, Iyana Ipaja axis.

Salary
N70,000 - N120,000 monthly.

Application Closing Date
6th July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobs@hotelcapitol.com.ng using the Job Title as the subject of the mail.