Client Service Executive at Dreamcraft Entertainment Limited (Clout Africa)

Dreamcraft Entertainment Limited (Clout Africa), a renowned entertainment and music company, is recruiting suitable candidates to fill the following positions below:

Job Title: Client Service Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Purpose

• As a vital link between Clout Africa and our clients, the Client Service Team plays a key role in acquiring new business, nurturing client relationships, and ensuring consistent, high-quality service that leads to long-term partnerships and revenue growth.
• This team must combine strategic sales techniques, excellent customer service, and strong internal collaboration to drive business success.

Key Responsibilities
Client Acquisition & Relationship Management:

• Proactively identify and pursue new business opportunities using a mix of digital, social, and traditional sales strategies.
• Build, manage, and maintain long-term relationships with new and existing clients by providing exceptional service and consistent follow-up.
• Schedule regular touchpoints with clients to understand their evolving needs and recommend relevant Clout Africa solutions.
• Achieve revenue targets by converting prospects into clients and upselling/cross-selling to existing accounts.

Client On boarding & Campaign Management:

• Coordinate on boarding of new clients by ensuring a seamless and professional first-time experience.
• Process client media purchase orders promptly and accurately.
• Liaise with internal teams (content, production, scheduling) to manage campaign execution, track deliverables, and provide timely updates to clients.

Sales Support & Proposal Development:

• Prepare customized media plans, pricing proposals, and campaign costings tailored to client objectives.
• Present and articulate campaign proposals persuasively during meetings and pitches.
• Assist the marketing team with lead qualification, campaign strategies, and promotional planning.

Client Communication & Support:

• Respond swiftly and professionally to all client inquiries via face-to-face meetings, phone, email, or virtual platforms.
• Handle client requests for sponsorships, interviews, outside broadcasts (OB), compliance, and other special services.
• Communicate timelines, deliverables, and updates with clarity to manage expectations and prevent issues.

Documentation & Data Management:

• Maintain accurate, up-to-date client records, KYC data, and correspondence history.
• Organize and safeguard contracts, proposals, invoices, and campaign documents for easy retrieval.
• Regularly update the client database and prepare reports for management analysis.

Internal Collaboration:

• Work closely with the marketing, creative, and content teams to ensure campaign alignment and client satisfaction.
• Provide client insights and feedback to internal stakeholders to influence campaign strategy and product development.

Customer Experience & Retention:

• Deliver outstanding customer service by anticipating client needs, resolving complaints promptly, and maintaining a positive demeanour.
• Act as the voice of the client within the company, advocating for their interests while aligning with company goals.
• Monitor campaign performance and client satisfaction, and initiate retention strategies (e.g., loyalty programs, post-campaign reviews).

Education, Experience and Skill Set

• Degree in Business, Marketing, Social Sciences or any other related field.
• Experience with lead generation and prospect management.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Proficiency in MS Office.
• Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Able to professionally and confidently communicate with C-Level Executives.
• Excellent analytical and time-management skills.
• Demonstrated and proven sales results.
• Ability to work independently or as an active member of a team.

Application Closing Date
30th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: cloutafrica1@gmail.com using "Client Service Executive" as the subject of the mail.