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Contact Center Consultant (Mandarin-Speaking) at Resource Intermediaries Limited (RIL)

Posted on Mon 12th May, 2025 - hotnigerianjobs.com --- (0 comments)


Resource Intermediaries Limited is a distinguished HR Outsourcing and Consulting firm, specializing in customized recruitment solutions tailored to meet the unique needs of companies. Our proficiency extends across a wide spectrum of positions, ranging from top-tier executives to entry-level positions, covering technical, contractual, semi-skilled, and unskilled roles. Additionally, we are recognized experts in providing a range of services including Fumigation Services, Janitorial Services, Payroll Administration, Expatriate Management, Manpower Planning, Executive Training, and more.

We are recruiting to fill the position below:

Job Title: Contact Center Consultant (Mandarin-Speaking)

Location: Ilupeju, Lagos
Employment Type: Full-time
Industry: Financial Services

Job Summary

  • This role provides first-line support to Mandarin- and English-speaking clients by handling inbound service requests, resolving queries, and delivering a world-class customer experience across voice and digital channels.
  • The ideal candidate will be fluent in Mandarin and English, demonstrate customer empathy, and possess a solid understanding of banking processes, while consistently adhering to service-level agreements and compliance protocols.

Key Responsibilities

  • Serve as the first point of contact for inbound calls and electronic queries, providing timely and accurate resolutions.
  • Deliver clear, professional communication in both Mandarin and English, ensuring an inclusive and frictionless experience.
  • Handle inquiries regarding bank products, services, processes, and accounts with precision and confidentiality.
  • Proactively educate clients on self-service options and digital banking tools.
  • Ensure minimal abandoned calls and maintain adherence to contact center timeframes and KPIs.
  • Take ownership of sales campaign engagement and follow-through on leads.
  • Log key issues and customer feedback for trend analysis and escalation.

Required Qualifications & Experience

  • Bachelor’s Degree (B.Sc.) or equivalent in any discipline.
  • Minimum of 1–2 years’ experience in a Contact Center or Client Service role (financial services experience preferred).
  • Fluency in Mandarin and English is mandatory.
  • Proven ability to manage client interactions via phone, email, and chat channels.
  • Experience using CRM systems and multichannel service platforms.

Application Closing Date
14th May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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