Senior Manager, Network Operations (Fibre) at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Senior Manager, Network Operations (Fibre)

Location: Lagos
Job type: Full-time
Employee Type: Permanent
Department: Fibre Operations

Role

• The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company's fibre network infrastructure. 
• This role is critical in achieving high-performance network services that meet the needs of the organization and its customers. 

The key purpose of this position shall include but not limited to the following:

• Ensure Network Reliability and Performance
• Strategic Planning and Implementation
• Operational Efficiency
• Leadership and Team Development
• Stakeholder Engagement and Communication
• Customer Satisfaction
• Innovation and Adaptation
• Compliance and Security
• Financial Management
• Risk Management

Key Roles & Responsibilities
Strategic Leadership:

• Develop and implement the strategic vision for fiber network operations.
• Align network operations goals with the company’s overall objectives.

Operational Management:

• Oversee day-to-day operations of the fiber network infrastructure.
• Ensure the network’s high availability, reliability, and performance.

Team Leadership:

• Lead and mentor a team of network engineers, technicians, and support staff.
• Foster a culture of continuous improvement and professional development.

Project Management:

• Manage large-scale fiber network projects, from planning to execution.
• Ensure projects are completed on time, within scope, and budget.

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders regarding network operations.
• Communicate network performance and updates to senior management and other departments.

Responsibilities

• Network Planning and Design
• Develop comprehensive plans for network expansion and upgrades.
• Evaluate and select appropriate technologies and vendors.
• Maintenance and Support
• Establish and enforce maintenance schedules and procedures.
• Ensure timely resolution of network issues and minimize downtime.
• Performance Monitoring and Optimization
• Implement and maintain network monitoring tools.
• Analyze network performance data to identify and resolve bottlenecks.
• Compliance and Security
• Ensure network operations comply with industry regulations and standards.
• Implement robust security measures to protect the network from threats.
• Budget Management
• Prepare and manage the operations budget.
• Optimize operational costs without compromising on service quality.
• Innovation and Improvement
• Stay updated with the latest developments in fibre network technology.
• Drive continuous improvement initiatives to enhance network performance.
• Risk Management
• Identify potential risks to the network and develop mitigation strategies.
• Ensure disaster recovery plans are in place and tested regularly.
• Vendor and Contract Management:
• Manage relationships with third-party service providers and vendors.
• Negotiate contracts and ensure service level agreements are met.

Qualifications & Experience Required

• Bachelor’s Degree, preferably in Electrical & Electronics Engineering, Telecommunications Engineering, or any other related discipline.
• Advanced degree in any of the above Engineering fields and/ or relevant professional certifications, e.g. Network Operation Management, Fiber Certifications will be an added advantage.
• 8+10 years’ relevant experience, including most recent 5 years in telecoms Fiber network operations and maintenance.
• Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS and other IP based network technologies and solutions will be an advantage.
• Demonstrable proficiency in MS Office tools including Visio, Excel, PowerPoint, and Word.

Job-Specific Competencies
Functional:

• Technical Competencies
• Fiber Network Design and Architecture
• Network Operations Management
• Project Management
• Vendor and Contract Management
• Analytical Competencies: Problem-Solving; Data Analysis and Reporting
• Leadership Competencies: Team Leadership and Development; Strategic Planning
• Communication Competencies: Stakeholder Management; Customer Focus
• Technical Acumen: Industry Knowledge; Technology Proficiency
• Financial Competencies: Budget Management; Cost-Benefit Analysis

Behavioural:

• Collaboration; Teamwork & Resilience.

Application Closing Date
Not Specified.