Head, Dispute Management and ATM Settlement at Unified Payments

Unified Payment Services Limitedis Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the position below:

Job Title: Head, Dispute Management and ATM Settlement

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Objectives

• To ensure provision of dispute management and ATM settlement services.
• To supervise designated staff.

Duties & Responssibilities

• Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.
• Ensure Banks receive the daily ATM settlement reports for all scheme transactions.
• Ensure UBA affiliates receive their daily ATM settlement reports as at when due.
• Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.
• Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer's account.
• Ensure Banks receive their daily chargeback and dispute response reports.
• Provide Dispute Management Report and Risk Chargeback Report.
• Ensure that VISA Issuer International/NNS disputes are resolved.
• Ensure that VISA NNS / INT'L ISSUER POS and ATM disputes are resolved.
• Resolve VISA Acquirer International POS and ATM disputes.
• Resolve MasterCard Acquirer International POS disputes.
• Resolve AMEX Acquirer International POS disputes.
• Ensure that local MasterCard / VISA acquiring disputes are resolved.
• Ensure efficient Verve Single Settlement Dispute Management.
• Ensure Verve Single Settlement Dispute Funds Recovery.
• Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.
• Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.
• Ensure processing fee collect for funds recovery to issuer's position.
• Ensure processing funds disbursement to acquirer's position.
• Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.
• Process pre-arbitration where issuer still continues in dispute.
• Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.
• Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.
• Process compliance where disputes could not be resolved at pre-compliance stage.
• Process good faith dispute resolution.
• Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.
• Ensure processing of representment for MIGS chargebacks.
• Monitoring of incoming Scheme chargebacks (MasterCard).
• Checking and sending MasterCard chargebacks to banks and merchants.
• Decline of all approved MasterCard transactions by processing second presentment.
• Attach documents to represented MasterCard chargebacks on MasterCom.
• Monitoring of incoming Scheme chargebacks (AMEX).
• Checking and sending AMEX chargebacks to banks and merchants.
• Decline of all approved AMEX transactions by processing second presentment.
• Ensure departmental knowledge sharing and skill building.
• Supervise all assigned marketing services executives to ensure that objectives are met.
• Delegated tasks: Performing any other tasks as may be assigned from time to time.
• Any other related responsibilities as would be assigned.

Job Requirements

• First degree in Accounting or any numerate course.
• Professional membership of ICAN/CIMA/ACCA or similar recognized professional bodies
• Experience: Have a minimum of 7 years’ post-NYSC cognate experience.
• Knowledge:
  • Excellent knowledge of accounting principles, practices and procedures. 
  • Knowledge of supervisory practices and principles. Skill/Competencies
  • Demonstrate ability to cope with pressure and meet deadlines.
  • High degree of accuracy.  Deductive reasoning abilities and eye for details.
  • Knowledge of Card Payment industry.  Strong interpersonal and communication skills
  • Strong analytical skill.

Application Closing Date
31st May, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: judith.okolie@up-ng.com using the Job Title as the subject of the email.