Retail Sales Manager at Ashluxury Limited

Ashluxury Limited is one of the leading luxury fashion company in Nigeria carrying some of the word heritage streetwear brands to the convenience of Nigerian consumers. We seek to add value to the society by promoting a lifestyle of refined culture, beauty and elegance.

We are recruiting to fill the position below:

Job Title: Retail Sales Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a results-driven Retail Sales Manager to oversee our in-store sales operations, lead a team of sales associates, and ensure exceptional customer experiences. 
• This role requires a dynamic leader who can drive sales targets, motivate staff, and ensure seamless day-to-day store operations while aligning with the brand's goals and standards.

Key Responsibilities
Boutique Business Development and Client Relationship Management:

• Forge and nurture client relationships through personalized interactions to drive business growth.
• Analyze the boutique's performance and local market opportunities to tailor a proactive sales strategy.
• Collaborate with the Management Team to establish and maintain authentic client connections that boost business prospects.
• Implement the Boutique Commercial Action Plan to crystallize the client development vision.
• Champion the creation of memorable experiences for clients and visitors, enhancing brand loyalty.
• Organize networking activities to extend the boutique's reach and client base.

Sales Performance and Customer Service Excellence:

• Lead the sales team to consistently meet or surpass sales targets and key performance indicators.
• Develop and oversee strategic boutique events to augment the client experience.
• Regularly strategize with corporate entities to ensure alignment and success of the boutique.
• Communicate and manage individual and team KPIs alongside the Management Team for continuous improvement.
• Delegate and lead boutique projects to ensure operational excellence.
• Analyze and recommend strategies for optimizing controllable operating expenses.

Team Development and Operational Leadership:

• Inspire and support staff, fostering a high-performance culture within the boutique.
• Coordinate with the Management Team and corporate partners to craft and execute comprehensive training plans.
• Conduct regular performance reviews and provide constructive feedback for team development.
• Facilitate consistent communication of strategic brand initiatives and boutique objectives.
• Educate the team on industry trends, competitive landscape, and brand knowledge.
• Oversee administrative functions, including commission structures and accuracy.

Prestige Market Expansion and Partnership Cultivation:

• Engage with the local and international prestige market to broaden the boutique's reach to high-end clientele.
• Foster partnerships with luxury brands and services to elevate the boutique's offerings and enhance prestige sales.
• Devise and implement bespoke marketing strategies that highlight the boutique's exclusive product lines to the prestige clientele.
• Utilize partnerships to organize and host exclusive events, enhancing the boutique’s image as a luxury destination.
• Introduce a loyalty program tailored for prestige customers to encourage repeat business and deeper brand affiliation.
• Monitor and analyze the performance of prestige market initiatives to continuously refine and improve engagement strategies.

Brand Representation and Environment Cultivation:

• Champion brand ethos, ensuring that the boutique exemplifies the brand's premium image and standards.
• Cultivate a boutique environment that reflects luxury and elegance, appealing to the boutique’s discerning clientele.
• Encourage the team to provide a bespoke customer service experience that aligns with the brand’s reputation for exclusivity and quality.
• Lead by example, representing the brand with professionalism in all internal and external interactions.
• Facilitate a culture of continuous learning and brand advocacy among team members through regular training and brand immersion activities.
• Implement visual merchandising strategies that showcase the brand’s products and heritage, creating an inviting and captivating shopping experience.

Qualifications and Key Competencies

• Bachelor’s degree in Business Administration or a related field.
• Proven experience (typically 8 years) as a Retail Sales Manager, Store Manager, or similar role, with at least 3 years in a managerial capacity—leading dynamic sales teams and interfacing effectively with executive management and corporate partners.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of retail KPIs, sales techniques, and customer engagement.
• Ability to adapt in a fast-paced environment.
• Tech-savvy and familiar with POS systems and retail software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@ashluxuryhq.com using the Job Title as the subject of the mail.