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Operations Officer, E-Commerce at Mopheth Group

Posted on Thu 15th May, 2025 - hotnigerianjobs.com --- (0 comments)


Mopheth Group is a dynamic and innovative company in the Health sector, committed to providing exceptional products and services to our customers.

We are recruiting to fill the position below:

Job Title: Operations Officer, E-Commerce

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

  • The E-commerce Operations Officer is responsible for managing day-to-day operations of the online store, ensuring smooth order processing, inventory management, and customer satisfaction. 
  • This role involves coordinating with various teams to optimize e-commerce processes and improve operational efficiency.

Duties & Responsibilities

  • Oversee order fulfillment processes, including order confirmation, packaging, shipping, and delivery.
  • Ensure timely updates of order status and resolve any order-related issues.
  • Monitor stock levels and coordinate with the procurement team for replenishments.
  • Maintain accurate inventory records and perform regular stock audits.
  • Ensure website functionality and troubleshoot any technical issues in coordination with the IT team.
  • Respond promptly to customer inquiries, complaints, and feedback via email, phone, or chat.
  • Process returns, refunds, and exchanges in accordance with company policies.
  • Work closely with delivery partners to ensure timely and accurate deliveries.
  • Address and resolve any logistics issues that arise during the shipping process.
  • Generate regular reports on sales performance, inventory status, and operational metrics.
  • Use analytics to identify areas for improvement and propose solutions to enhance efficiency.
  • Coordinate with marketing, sales, and customer support teams to ensure a seamless shopping experience.
  • Assist in implementing promotional campaigns and website updates.
  • Ensure all operations comply with company policies, industry standards, and legal requirements.

Key Performance Indicators(KPIs)
Your performance will be assessed every 3 months, with the following Key Performance Indicators (KPIs) taken into consideration:
Attitude to work:

  • Positivity-Embrace a positive mindset, infusing enthusiasm into product listings and strategies to drive
  • the online platform's success.
  • Adherence to all Organization rules and policies.
  • Discipline - level of discipline displayed on the job.

Order Fulfillment and Accuracy:

  • Order Processing Time: Average time taken to process and ship orders.
  • Order Accuracy Rate: Percentage of orders fulfilled without errors (e.g., wrong item, quantity, or address).
  • On-Time Delivery Rate: Percentage of orders delivered within the promised timeframe.

Customer Service:

  • Customer Satisfaction Score (CSAT): Feedback rating from customers on their shopping experience.
  • First Response Time: Time taken to respond to customer inquiries or complaints.
  • Return/Refund Processing Time: Time taken to process customer returns or refunds.

Platform Performance:

  • Product Listing Accuracy: Percentage of listings with correct descriptions, pricing, and availability.
  • Website Uptime: Percentage of time the e-commerce platform is operational.
  • Cart Abandonment Rate: Percentage of customers who leave items in their cart without completing a purchase.

Logistics and Delivery:

  • Delivery Cost per Order: Average cost incurred for order delivery.
  • Delivery Incident Rate: Number of issues during delivery (e.g., lost or damaged items).
  • Shipment Tracking Updates: Percentage of orders with timely and accurate tracking updates.

Sales and Performance Analytics:

  • Revenue per Order: Average revenue generated per order.
  • Conversion Rate: Percentage of website visitors who complete a purchase.
  • Repeat Customer Rate: Percentage of customers making multiple purchases.

Overall Growth and Engagement:

  • Traffic Growth: Increase in website or app visitors over time.
  • Customer Retention Rate: Percentage of customers retained over a given period.
  • Cost Per Acquisition (CPA): Average cost to acquire a new customer through various marketing channels.

Requirements

  • Candidates should have an HND / Bachelor Degree / Master Degree with 2 - 3 years work experience.

Salary
N180,000 - 200,000 / Month.

Application Closing Date
26th June, 2025.

How to Apply
Interested and qualified candidates should send their applications to: hr@mophethgroup.com using the job title as the subject of the mail.


  

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