Personal Assistant (PA), Online Operations and Clinic Coordination at a Leading Aesthetic and Skincare Clinic - Ziba Consulting

Ziba Consulting - Our client is a business in a leading aesthetic and skincare clinic dedicated to enhancing beauty and confidence through advanced, non-surgical cosmetic treatments. Specializes in personalized skincare solutions, anti-aging procedures, body contouring, all delivered in a modern, comfortable environment. With a team of certified professionals and the latest medical-grade technology, we are committed to delivering safe, effective, and results-driven care tailored to each client’s unique needs.

They are recruiting to fill the position below:

Job Title: Personal Assistant (PA), Online Operations and Clinic Coordination

Location: Lagos
Report to: Operations Manager

Job Summary

• To provide comprehensive administrative support for the smooth running of the aesthetic clinics’ online operations across multiple locations, including managing communication channels, appointment scheduling, liaising with staff, and ensuring seamless coordination between clients and the clinics.

Key Responsibilities
Communication Management:

• Respond promptly and professionally to all incoming phone calls, emails, and social media DMs/messages from clients, prospects, and partners. 
• Manage and screen inquiries, providing accurate information about services, prices, and booking procedures. Maintain a friendly and professional tone in all client interactions.

Appointment & Scheduling Coordination:

• Take and confirm client appointments via phone, email, or social media platforms.
• Organize and update clinic diaries and schedules for all locations.
• Coordinate with clinic staff and practitioners to ensure availability and smooth flow of appointments.
• Send reminders to clients prior to appointments and follow up post-treatment if needed.

Liaison & Coordination:

• Act as a point of contact between clients, staff, and management.
• Liaise with clinic staff across Lagos and London to ensure appointments and client requests are managed efficiently.
• Communicate any client feedback, special requests, or issues to the relevant team members.

Social media & Online Presence:

• Monitor social media platforms for client inquiries, reviews, and feedback. Assist in managing social media calendar and content reminders if required.
• Report on client engagement and common inquiries to help improve online communication strategies.

Data & Record Keeping:

• Maintain accurate records of client appointments, contact details, and interactions. Assist in compiling reports on appointments, client feedback, and inquiries for review.
• Administrative Support: Assist with basic administrative tasks such as generating appointment lists, updating client information, and preparing documentation.
• Organize clinic diaries, schedules, and meetings as needed.
• Help coordinate logistics for any clinic promotions, events, or campaigns.

Requirements

• Proven experience in administrative roles, preferably in healthcare, beauty, or wellness sectors.
• Excellent communication skills (verbal and written).
• Strong organizational skills with attention to detail.
• Proficiency in social media platforms, messaging apps, and basic office software (e.g., Excel, Google Sheets, CRM tools).
• Ability to multitask and prioritize effectively.
• Friendly, professional, and customer-oriented attitude.
• Discretion and confidentiality in handling sensitive client information.
• Flexibility to work across different time zones (Lagos and London).
• Willingness to adapt to changing schedules and priorities.
• Experience in aesthetics, skincare, or medical clinics is a plus, but not mandatory.

What We Offer

• Salary: N250,000 Monthly.
• Performance-driven work environment
• Opportunity to grow with a dynamic and forward-thinking team.

Application Closing Date
21st May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online