Manager, NOC Remote Monitoring System (East) at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Manager, NOC Remote Monitoring System (East)

Location: Lagos
Employment Type: Full-time

Job Summary

• The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS).
• This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system's integrity and functionality. 
• The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.

Job Responsibilities

• Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.
• Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
• Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.
• Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.
• Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.
• Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.
• Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.
• Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.
• Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.
• Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.
• Reconcile and produce monthly system Key Performance Indicators (KPIs), ensuring accuracy and completeness of data.
• Perform other tasks and duties as assigned by the line manager.

Qualifications

• 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
• 4 - 8 years related experience

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.