Relationship Manager, Premier Banking at Ecobank Nigeria

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Title: Relationship Manager, Premier Banking

Job ID: 935
Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description
Business and Financial performance:

• Acquisition of new high-value clients in line with laid down target market criteria
•  Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure financial performance across assigned targets for liability, assets & wealth management products
• Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
• Achieve a high le level of knowledge of Premier Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector

Customer Excellence:

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers 
• Ensure excellent service to all Premier clients with zero tolerant for complaints

Leadership and people management:

• Track and provide weekly reports on Portfolio performance at RM level
• Team Player – collaborates with other RMs within the segment for increased productivity.
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service

Process, control, and operational performance:

• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives:

• Implement the communicated strategic initiatives that will create business growth

Application Closing Date
23rd May, 2025; 06:30 PM