IT Supervisor at Fort Knox Outsourcing (4 Openings)

Fort Knox Outsourcing consists of a team of energetic, seasoned, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG etc.

We are recruiting to fill the position below:

Job Title: IT Supervisor

Locations: Abia, Anambra, Enugu & Imo
Employment Type: Full-time

Duties / Responsibilities

• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer's' premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers · Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

Requirements

• Interested candidates should possess relevant qualifications with 3 - 5 years work experience.
• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Managing teams
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments

Salary
N299,000 Monthly.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title as the subject of the email.