Lead, Business Process Management (BPM) at Lead Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Lead, Business Process Management (BPM)

Location: Maryland, Lagos
Employment Type: Full-time

Job Objective / Summary

• The Lead, Business Process Management (BPM) is responsible for designing, optimizing, and overseeing the bank’s business processes to improve operational efficiency, service delivery, and compliance. 
• This role ensures that processes are aligned with business objectives, regulatory requirements, and industry best practices, driving continuous improvement and innovation.

Duties and Responsibilities

• Develop and implement the bank’s business process management framework, ensuring alignment with strategic goals.
• Identify, analyze, and optimize core banking processes to improve efficiency and customer experience.
• Lead process automation initiatives and digital transformation efforts to enhance operational effectiveness.
• Collaborate with various departments to streamline workflows and eliminate bottlenecks.
• Monitor process performance using key metrics and recommend improvements based on data insights.
• Ensure compliance with regulatory and internal control requirements in all business processes.
• Conduct process training and capacity-building sessions for employees to ensure adherence to best practices.
• Lead change management initiatives related to process redesign and technology adoption.

Job Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master’s preferred).
• 7+ years of experience in MIS, data management, business intelligence, or IT roles within the financial sector.
• Membership in relevant professional bodies such as the Chartered Institute of Bankers of Nigeria (CIBN) is an advantage.
• Certifications in business process management, Lean Six Sigma, or process automation (e.g., CBPP, Lean Six Sigma, BPMN, Agile, ITIL) are preferred.
• Strong understanding of business process modelling, reengineering, and automation.
• Proficiency in process mapping tools such as BPMN, Visio, or other workflow management platforms.
• Ability to analyse complex processes and recommend strategic improvements.

Application Closing Date
25th July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the job title as the subject of the application.