MMO Relationship Manager at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: MMO Relationship Manager

Location: Lekki, Lagos
Employment Type: Full-time
Reports to: National Sales Manager / MMO Operations Lead

Job Summary

• The Lagos MMO RM will drive operational success and agent/merchant network performance across Lagos. 
• The role is strategic, focusing on deepening relationships, improving service delivery, and scaling transactions in high-density areas.

Key Responsibilities

• Develop strong working relationships with key mobile money agents and merchants.
• Lead initiatives to grow wallet adoption, agent performance, and revenue in Lagos.
• Provide proactive support to agents, ensuring platform uptime and liquidity availability.
• Execute territory growth plans in collaboration with product and marketing teams.
• Supervise a team of Field Officers or Area Officers, monitoring their KPIs.
• Monitor market competition and recommend improvements to product and pricing strategy.
• Drive compliance with KYC, AML, and other MMO regulatory requirements.
• Prepare and deliver weekly reports and insights on field operations.

Requirements

• Bachelor’s Degree in Finance, Marketing, Business or related field.
• 4 - 6 years of experience in mobile money, fintech, or digital banking.
• Demonstrated ability to manage large-scale operations in urban and peri-urban areas.
• Advanced problem-solving and communication skills.
• Knowledge of Lagos market and digital financial services behavior.

Salary and Benefits
N250,000 monthly plus N200,000 - N1,500,000 commission + Car + Driver + PFA + HMO.

Monthly Target
30,000 Application forms per month.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.