Spa & Recreation Manager at Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Spa & Recreation Manager

Job ID: 25084820
Location: Ikeja, Lagos
Position Type: Full Time
Career area: Golf, Fitness, & Entertainment

Job Summary

• Manages overall operations of Health Club and responsible for guest and employee satisfaction as well as meeting standards and financial goals.
• Develops and implements marketing strategies for fitness assessment center and health programs.

Core Work Activities
Managing Health Club and Operations:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Schedules events, programs, and activities, as well as the work of others.
• Develops and implements menu of classes and services, including special programs.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Manages outside vendors.
• Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Manages pool areas, including overall maintenance, daily upkeep and cleanliness.
• Ensures all facilities are in appropriate operating condition.
• Schedules work/repairs as needed with the Engineering Department.
• Maintains and enforces safety standards and procedures with the recreation staff.
• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
• Manages operating budget.
• Assists with major equipment purchases.
• Provides special programming for holiday weekends and heavy transient time periods.
• Plans and implements special recreational opportunities for resort guests as business demands.
• Develops and implements marketing strategies for fitness assessment center and health programs.

Ensuring Exceptional Customer Service:

• Serves as a role model to demonstrate appropriate behaviors.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities:

• Oversees all Human Resources activities in the Recreation Department.
• Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Hires, trains, and monitors development of recreation staff.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates all training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Candidate Profile 
Education and Experience:

• High School Diploma or GED; 3 years experience in the recreation / health club operations or related professional area.

OR

• 2 year Degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the recreation/health club operations or related professional area.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online