Network Operations Center (NOC) Support Technician (Contract) at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

We are recruiting to fill the position below:

Job Title: Network Operations Center (NOC) Support Technician

Location: Lagos
Employment Type: Contract

Job summary

• The NOC Support Technician will be responsible for proactive monitoring of Transmission and IP devices across our network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary, and escalate to other levels for support in line with our internal processes.

Responsibilities 

• Maintain and ensure full compliance with all our NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Monitor our network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on our network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using our standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications

• BSc / HND in Electrical / Electronic Engineering, or any related discipline
• Minimum of 2 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Competencies Required:

• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM / OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP / PtMP Microwave technologies
• Knowledge of basic TCP / IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instrument.

Demands of the job:

• This is a shift-based role, and the successful candidate may be required to work weekends and on public holidays.

Salary
N100,000 - N199,000 Monthly.

Application Closing Date
26th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: molarinde@icsoutsourcing.com using the job Title as the subject of the mail.