Specialist, ServiceNow & AI Development at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – placement on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d'Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat's tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Specialist, ServiceNow & AI Development

Location: Lagos
Employment Type: Full Time

Job Purpose

• We are seeking a highly skilled and motivated software/AI developer to join our team. 
• The Ideal candidate should have a strong background in software development and an understanding of software development, artificial intelligence & machine learning algorithms. 
• The candidate will be responsible for designing, developing, and implementing software solutions that integrate AI and machine learning algorithms to solve complex process and business problems.

Responsibilities
General Software Development:

• Write clean, maintainable, and efficient code.
• Implement application features according to specifications.
• Participate in code reviews and contribute to team discussions.
• Debug and resolve technical issues and bugs.
• Collaborate with designers, analysts, and other developers.
• Stay updated on the latest industry trends and technologies.
• Ensure code quality and adherence to development standards.

ServiceNow Development:

• Design and develop custom applications, modules, and workflows on the ServiceNow platform to meet specific business requirements.
• Write and maintain server-side and client scripts (eg, Business Rules, UI Actions, Script Includes, Client Scripts) to automate processes and enhance system functionality.
• Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services and middleware.
• Customize and develop ServiceNow portals, dashboards and reports to improve the user experience.
• Conduct unit testing, system testing, and resolve issues related to system functionality, integrations, or performance.

Quality Assurance:

• Perform various testing types: functional, integration, performance, and regression.
• Ensure defects are resolved.
• Ensure the application meets quality standards before release.

Support:

• Provide end-user support and troubleshoot application issues.
• Document and escalate issues to the relevant teams.
• Assist in training users on new features and functionalities.
• Gather user feedback to inform future improvements
• Ensure timely resolution of support tickets and inquiries.

Qualifications

• Degree holder in Computer Science or related fields 
• 4+ years in Software Engineering and development.

Organizational Competencies:

• Customer Focus - People demonstrating this competence understand & exceed our customers' needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competence constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competence are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Boldness - People demonstrating this competence are thorough in analyzes & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competence are constantly seeking to create a positive impact in the communities we serve.

Benefits

• Pension
• Medical insurance
• Employee Assistance Program
• Annual leave
• Parental leave
• Social events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online