Customer Experience Representative at Total Child School

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Ikoyi, Lagos
Employment Type: Full-time

Principal Duties and Responsibilities

• Ensure that the front desk office/reception is kept at an acceptable level of cleanliness, neatness, and aesthetic attractiveness to always offer a pleasurable stay to visitors (internal and external)
• Establish and maintain cordial human relations as necessary to ensure acceptable information exchanges.
• Increase enrollment conversion by meeting and exceeding monthly sales goals, achieved by enrolling families in the academic session.
• Work with the admission team to process of interviews/admissions as directed by the Head of School.
• Employ a consultative phone sales approach to determine the individual needs of families and students.
• Follow up with families who express interest in Corona Schools using email, outbound phone calls, and other methods of communication.
• Maintain parents’ database in line with established procedures.
• Preparation of letters and sending of emails to parents.
• Giving periodic updates to parents about all relevant school programmes and activities.
• Attend to all staff correspondence and handle all staff-related matters as directed by the HOS and the HR department.
• Coordinate all graduation-related events.
• Management of school’s social media account in conjunction with the school’s social media team and the central marketing team to project the school’s activities while ensuring clear communication and compliance with brand requirements.
• Responsible for new customer prospecting and acquisition, enrollment drive, and utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within CSTC.
• Manage Corona’s switchboard always ensuring regular maintenance and adequate funding in line with established processes.
• Work with the Admission Team to implement the admissions process into the school.
• Monitor term planner.
• Attend to all administrative activities.
• Typing and collation of examination questions.
• Monitor the Trust Council’s Customer Relationship Management (CRM) Software
• Monitor sales of admission form
• Review and process application forms into the school.
• Organise school tours for prospective parents.
• Perform other related duties as may be assigned to carry out from time to time by the Head of School.

Qualifications

• A relevant Degree or equivalent in Social Science
• 3 - 5 years of relevant work experience
• Relevant certification in customer service and office administration will be an added advantage.
• Experience in social media management.
• A minimum of a second-class lower division

Skills:

• Supervisory Skills
• Excellent Interpersonal skills – enjoys meeting people, customer-oriented
• Excellent communication skills – articulate, clear and accurate spoken English
• Well-poised, smart and good professional appearance
• Cheerful disposition – patient, not easily irritated, good voice
• An eye for thoroughness and attention to detail
• Able to display initiative and a good understanding of policies
• Pleasant but firm – able to contain challenges while escalating promptly to the supervisor
• Disposition for continuous learning, improvement and training ability
• Teamwork and Collaboration skills.

Application Closing Date
30th May, 2025.