Field Engineer at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all professions.

We are recruiting to fill the position below:

Job Title: Field Engineer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Field Coordinator is responsible for executing and managing all onsite activities: ensuring site is visited at the given ETA, ensuring requested task is implemented professionally and in accordance with company policies, effectively representing company’s image onsite and coordinating with backend entities for effective resolution of all given escalations. 
• This role involves analyzing given task, seeking support from backend technical teams, professionally and successfully resolving them to avoid repetitive visit following company policies and achieving result within allowed time-frame.

Key Responsibilities
Receiving Ticket / Escalation:

• Acknowledgment: Confirm receipt of the ticket or escalation.
• Initial Assessment: Review the details provided in the ticket for accuracy, clarity, and completeness.
• Prioritization: identify the urgency and priority level based on the category indicated in the escalation.

Reviewing the Escalation:

• Technical Analysis: Identify the problem’s root cause or symptoms based on the ticket details.
• Preliminary Troubleshooting: Conduct any remote troubleshooting steps, if applicable, to attempt quick fixes.
• Resource Planning: Ensuring all needed tools and accessories are available before visit

Visiting at the Given ETA:

• Logistics Coordination: Assess your movement to site to ensure meeting up with given ETA.

On-Site Implementation:

• Issue Diagnosis: Conduct a thorough diagnosis at the site to confirm the problem.
• Repairs/Installations: Perform necessary repairs, installations, or replacements to resolve the issue.
• Testing and Verification: Test the solution on-site to ensure the problem is fully resolved and services are restored.

Coordination with Other Technical Departments:

• Collaborative Troubleshooting: Engage with relevant departments (e.g. IP.OPS, PS.OPS and RF Planning) if additional expertise is needed.

Post-Implementation Reporting:

• Documentation: Document all activities carried out, including steps taken and changes made.
• Customer Update: Notify the customer about the completion and details of the resolution based on company policy
• Report: Send a detailed report summarizing the incident, actions taken, and resolution outcome to backend team for ticket closure.

Work Environment:

• Field-based.
• Interaction with coordinators, client and other technical departments.

Education and Qualifications

• Degree: BSc / HND in Computer Engineering or Telecommunications.
• Experience: Technical experience in telecommunication field operation
• Skills: Strong communication skills, both written and verbal.
• Attributes: Independent problem solver with strong team orientation.
• Decision Making: Capable of making solid, fact-based decisions under pressure.
• Environment: Ability to work in a high-pressure technical environment.
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the Job Title as the subject of the email.