Client Relationship Officer at Nexia Nigeria

Nexia Nigeria is multi – skill and multi – discipline professional advisory firm committed to technical and professional excellence in the provision of services that are tailored, innovative, cost effective and accord with national and international professional standards.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Mabushi, Abuja (FCT)
Employment Type: Full-time

Duties & Responsibilities

• Establish and maintain effective communication channels with both internal and external clients of the firm.
• Respond to inquiries, feedback, and complaints in a timely and professional manner.
• Forecasting and anticipating client’s needs and behaviors for better resource planning and allocation.
• Effectively cross-selling and upselling Nexia services to contribute to increased revenue without incurring significant additional costs.
• Facilitate communication between different departments to ensure a seamless customer/client’s experience.
• Collect and maintain accurate client data.
• Regularly update and cleanse client records to ensure data integrity.
• Tailor communication and marketing strategies for different client segments.
• Analyze client data to identify trends, preferences, and opportunities for improvement.
• Collaborate with brand and service unit, and client support teams to align strategies and ensure a consistent client experience.
• Share client insights and feedback with relevant departments to drive product/service improvements.
• Monitor and report on key performance indicators (KPIs) related to client satisfaction, retention, and engagement.
• Analyze data to identify areas for improvement and implement corrective actions.
• Create and distribute educational materials to enhance client understanding and satisfaction.
• Identify opportunities for upselling and cross-selling based on client needs and preferences.
• Collaborate with all department/teams to maximize revenue from existing clients.
• Design and implement feedback mechanisms, such as surveys, to gather client opinions.
• Use client feedback to drive continuous improvement initiatives.

Minimum Qualifications

• B.Sc / HND qualification in Humanities, Social science, and other related fields
• 3 - 5 years cognate experience.
• Knowledge of the audit and consultancy industry, including understanding of auditing standards, financial regulations, and industry-specific practices, is an added advantage.
• Strong time management skills to handle multiple responsibilities and deadlines.
• Strong background in analytics, statistics, or data science.
• Good understanding of sales and digital marketing principles.
• Hands-on experience in customer service relationship management and social media management.
• Ability to manage, prioritize and adapt to changing priorities and unexpected situations.
• Effective listening skills to understand client’s enquiries and feedback, ability to convey information clearly and professionally.
• Excellent written and verbal communication skills
• Microsoft Office Specialist
• Certifications related to CRM software.

Application Closing Date
16th June, 2025.