Field Collection Specialist at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Field Collection Specialist

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Engage defaulting customers (agents and merchants) through visitation, telephone, e-mails, and other legal means to demand payments on overdue accounts
• Maintain daily activity logs of the number of visits, calls, right party contacts, promises to pay, and promises to pay kept
• Verify information on overdue arrears and follow up with visits and calls
• Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field
• 2+ years of experience in consumer loans operation, directly dealing with delinquent clients and other problem-solving situations
• Microsoft Excel proficiency
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

• A screening call with the member of the Talent Acquisition team for 30 minutes
• Technical interview with the hiring manager for 30 minutes.