Lead Product Researcher at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Lead Product Researcher

Location: Lagos
Employment Type: Full-time

Job Summary

• When it comes to building great products, the Product Research function is the first line of defence. 
• The product researchers are the gatekeepers of the truth, keep the other team members honest about which problems need to be solved and ultimately are the ones which hydrate the funnel of work done by other stakeholders in the product development value chain - product design, product management, product engineering, etc.
• To that, we are looking for an experienced product researcher who has the below skillset & qualities and is eager to join a group of fellow missionaries who are disrupting the financial services industry in one of the last remaining frontiers of the world where technology has not been utilised to its maximum potential to boost financial inclusion:

Requirements

• You have a strong understanding of human psychology & biases and use that as a foundation of your research.
• You believe in discovering real problems faced by real people & not stopping until you get to the heart of the problem. To be crystal clear on this, the opposite of this trait would be akin to falling in love with a shiny solution (just because its the new trend) and then trying to pigeonhole it back into an artificially created problem statement.
• You are well versed in a wide variety of research methodologies & know which weapon to use from this arsenal basis the nuances of the problem statement: size & scope; tactical & strategic; formative & summative; qualitative & quantitative; et al.
• You define, maintain & own the user research roadmap.
• You see the big picture & without getting lost in details. This allows you to easily digest raw data from reviews, user feedback, customer support tickets, focus groups et al & come up with actionable recommendations.
• You can easily communicate (both in a written & spoken manner) your research discovery & then convey that as an actionable insight in an articulate manner.
• You effectively collaborate with fellow Product Managers, Product Designers & business stakeholders. 
• The operative word here is "Collaborate" which also means challenge unclear assumptions, help concretise diffused problem statements & ensure that if we get lost in our discussions, we reorient by putting the user's interest at the locus of all decisions.
• You know the right balance to strike between using data & your gut/intuition. But you do not always use the latter as an escape route to convince your stakeholders.
• You are guilty of attracting talent :-) . This is important because you will need to recruit a team of product researchers to help us uncover even more deep insights about our users across the different business units at FairMoney.
• Despite all of the superpowers, you have no chip on the shoulder & are fun to work with.

Preferred Background & Experience:

• 5+ years of consumer research experience with proven success in building consumer facing products in emerging markets.
• Prior experience building mobile first, Fintech products (lending, savings, payments, investments, insurance & remittance).
• Masters degree in fields like human psychology, Human Computer Interaction etc., would be added advantage.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Remote Work
• Training & Development Programs.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment process

• Stage 1: Experience/Background/Deep dive in the research function with Rohan (45 minutes).
• Stage 2: Technical Assessment.
• Stage 3: Assessment de-brief of ~ 45 minutes with Rohan, CPO.
• Stage 4: Interview with members of our design team.
• Stage 5: Interview with one more PM.
• Stage 6: Cultural Fit Call with the CEO/C-Suite.