Application Support Officer at SterlingPro Business Application Limited

SterlingPRO Business Application Limited is a leading FinTech company providing innovative, market-relevant, and industrialized technology consulting solutions to the financial services sector. We are trusted by top commercial banks across Nigeria and Africa, with bold plans to expand into the U.S., Europe, and Asia. At SterlingPRO, we don’t just implement solutions - we build lasting partnerships that drive high performance and business transformation.

We are recruiting to fill the position below:

Job Title: Application Support Officer

Location: Maryland, Lagos
Employment Type: Full-time

Job Summary

• As an Application Support Specialist, you'll provide technical support to both internal teams and external clients, manage ticketing systems, maintain system documentation, and ensure smooth operations across software applications.
• You'll be an integral part of a collaborative support team, helping to resolve issues, implement fixes, and contribute to the stability and improvement of our solutions.

Key Responsibilities

• Provide day-to-day technical support for internal teams and external clients.
• Perform application deployment and upgrades, system patching, and integration of software solutions.
• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.
• Manage a ticketed query system and maintain a comprehensive database of issues and resolutions.
• Maintain and update technical documentation, support procedures, deployment configurations and system updates.
• Deliver technical training sessions to internal teams.
• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.
• Contribute to continuous service improvement initiatives.

Qualifications

• Minimum of a B.Sc. or HND in Computer Science, Engineering, or a related technical field.
• Must have completed the NYSC program.
• Must not be older than 30 years as of their last birthday.

Other Requirements:

• Basic understanding of system administration.
• Good understanding of the software development lifecycle, .NET framework, and APIs.
• Strong troubleshooting and analytical skills.
• Ability to learn quickly and adapt to new tools and systems.
• Strong written and verbal communication skills for effective issue reporting.
• Ability to work collaboratively within a team.
• Well-organized, detail-oriented, and able to manage priorities effectively.
• Working knowledge of version control systems (e.g., Git) is an advantage.

What You’ll Get

• Competitive monthly salary (N150,000 – N250,000)
• HMO & Pension.
• Hands-on exposure to enterprise software systems.
• Growth opportunities within a global-facing technology company.
• Opportunity to work with some of the biggest financial institutions in Africa.

Application Closing Date
5th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@sterlingprong.com using the Job Title as the subject of the email.