Receptionist at K&C Royal Hotel & Suites

K&C Royal Hotel and Suites is a premium hospitality destination in Abule Egba, Lagos, offering 23 exquisite rooms, a VIP lounge, Pavilion Lounge, VIP pool, and a relaxing poolside lounge. It boasts a beautifully designed event hall with a 1,000-guest capacity—ideal for weddings, conferences, and special occasions. With steady electricity, solar power, and two heavy-duty soundproof generators as backup, plus ample parking and top-tier security, K&C delivers comfort, class, and peace of mind—day and night.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Abule Egba, Lagos
Employment Type: Full-time
Reports to: Front Office Manager / General Manager

Job Summary

• We are seeking a smart, courteous, and well-presented Receptionist to be the first point of contact for guests at our establishment.
• The ideal candidate will handle check-ins, check-outs, reservations, and guest inquiries with professionalism and warmth.
• This role is key to creating a lasting first impression and ensuring a seamless guest experience.

Key Responsibilities

• Greet all guests in a warm, friendly, and professional manner
• Handle check-in and check-out procedures efficiently using the hotel management system
• Answer phone calls, emails, and inquiries regarding bookings, services, and facilities
• Manage room and table reservations accurately and in a timely manner
• Maintain a clean, organized, and professional reception area
• Coordinate with housekeeping and other departments for smooth guest service
• Handle customer complaints or issues politely and escalate when necessary
• Maintain records of guest stays, payments, and ID documentation
• Assist with billing, cash handling, and reporting duties.

Requirements

• Prior experience as a receptionist, front desk agent, or guest service personnel is preferred
• Proficiency in basic computer operations; knowledge of hotel reservation software is a plus
• Excellent verbal and written communication skills
• Friendly, professional appearance and demeanor
• Ability to multitask, prioritize, and stay calm under pressure
• Flexibility to work various shifts, including evenings and weekends
• Basic knowledge of hospitality services and guest management.

Preferred Qualities:

• Customer-service driven with strong interpersonal skills
• Detail-oriented and organized
• Problem-solver with a positive attitude
• Presentable and well-groomed at all times.

Remuneration

• Competitive salary and shift incentives
• Staff accommodation is available for successful candidates
• Growth opportunities in Front Office or Guest Relations roles

Application Closing Date
5th June, 2025.

How to Apply
Interested and qualified candidates should forward their Application with an updated copy of their CV in PDF format and a recent image attached to: xploretalentz@gmail.com using the Job Title as the subject of the mail.