Customer Service and Marketing Officer at Smash Technology Limited

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Customer Service and Marketing Officer

Location: Surelere, Lagos
Employment Type: Full-time

Job Summary
Customer Service & Support:

• Serve as the first point of contact for customers, beneficiaries, and stakeholders via phone, email, live chat, and in-person visits.
• Respond to inquiries regarding the organization’s services, programs, events, or policies, and provide accurate and helpful information.
• Resolve customer concerns efficiently, ensuring a positive and professional interaction at all times.
• Escalate complex or unresolved issues to appropriate departments and follow up to ensure resolution.
• Maintain proper documentation of all customer interactions using internal systems or CRM tools.
• Monitor feedback and trends from customers to support service improvements.
• Follow up with clients or beneficiaries to ensure satisfaction and provide further assistance when necessary.

Marketing & Outreach:

• Support the development and execution of marketing campaigns and outreach strategies to promote programs and events.
• Create and publish engaging content for social media, newsletters, emails, and other promotional materials.
• Assist in coordinating outreach efforts such as community drives, fundraising campaigns, and webinars.
• Promote the organization’s services to new and existing audiences across digital and offline platforms.
• Ensure brand consistency and accuracy in all external communications.
• Support event planning and post-event follow-up activities with stakeholders and participants.
• Gather and analyze feedback from beneficiaries and stakeholders to inform communication strategies.

Collaboration & Administrative Duties:

• Work closely with the communications, programs, and administrative teams to ensure consistent messaging and coordinated service delivery.
• Participate in staff meetings, trainings, and project briefings to remain aligned with organizational goals.
• Maintain organized records of support activities, marketing initiatives, and campaign performance.
• Assist in updating FAQs, training manuals, help guides, and other customer-facing materials.
• Ensure compliance with internal procedures and represent the organization professionally in all engagements.

Skills and Qualifications

• Education: Minimum of a High School Diploma; Bachelor’s degree in Communications, Marketing, Public Relations, or a related field preferred.
• Experience: 2 - 5 years in a combined customer service and/or marketing role, preferably in the NGO or nonprofit sector.
• Communication: Strong verbal and written communication skills with an empathetic and customer-focused approach.
• Technical Skills: Proficiency with CRM tools (e.g., Zendesk, Salesforce), social media platforms, and Microsoft Office Suite.
• Creativity & Initiative: Ability to contribute innovative ideas for marketing and customer engagement.
• Problem-Solving: Skilled at handling challenges and turning negative situations into positive outcomes.
• Teamwork: Collaborative spirit with the ability to work across departments and adapt in a fast-paced environment.
• Organization: Strong time management, multitasking, and administrative skills.
• Attention to Detail: Careful and thorough when managing communications and maintaining records.

Working Conditions:

• Full-time position (may include evening or weekend shifts, depending on business needs).
• Work from the office or remote options available based on the company policy.
• May require occasional overtime during peak periods (e.g., holidays, product launches).

Salary
N150,000 - N180,000 monthly.

Application Closing Date
13th June, 2025.

How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: Hr@smashtechgroup.com using the Job Title as the subject of the mail.