Customer Care Services at Xora Technologies Limited

Xora Technologies limited is one of the leading indigenous information communications technology company involved in proffering effective solutions. We offer full and advanced solutions in ICT for homes, office es and government establishments. Our products and services offer flexible, scalable, upgradeable, expandable and efficient solutions for voice, video, data and internet communications spanning the small, medium or wide areas of needs within the country. Today, Xora Technolgies limited boasts of it's regional offices in port Harcourt, Abuja and Lagos. We are renowned for our professionalism in providing solutions to satisfy our customers. The company strives for more challenges on growing and expanding technologies systems to match markets requirements.

We are recruiting to fill the position below:

Job Title: Customer Care Services

Location: Lagos 
Employment Type: Full-time

Job Description

• We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
• In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their needs are met effectively.
• As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.
• Your ability to empathize with customers and deliver outstanding service will be key to building and maintaining strong relationships.
• You will work in a fast-paced environment where every day brings new challenges and opportunities to grow.
• If you are a problem solver with excellent communication skills and a passion for helping others, we would love to have you on board.
• This position offers a chance to develop your career in customer service while contributing to our organization's success.
• You will have the opportunity to work in a supportive team atmosphere, where your efforts will directly impact customer satisfaction and loyalty.
• Join us in our mission to provide top-notch customer experiences and become an integral part of our team.

Responsibilities / Skills

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide detailed information about products and services to customers.
• Resolve customer complaints efficiently and effectively to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using computers and customer service software.
• Flexibility to work various shifts, including evenings and weekends.

Requirements

• Interested candidates should possess relevant qualifications with proven experience in a customer service role or similar position.

Salary
N150,000 - N200,000 Monthly.

Application Closing Date
23rd June, 2025.

Method of Application
Interested and qualified candidates should send their CV to: Xoratechnologieshr@gmail.com using the job title as the subject of the mail.