Call Centre Agent at DKT International Nigeria

DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.

We are recruiting a smart, dynamic, self-motivated, and committed individual to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Key Accountabilities / Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Provide accurate and satisfactory answers to family planning related queries and concerns
• Identify and escalate priority issues and report to the high-level management
• Guide callers through family planning methods, navigating the company site or using the products or services
• Following call centre “scripts” when handling topics on family planning/sexual reproductive health
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Following up with customer calls where required

Qualification / Experience

• OND / HND / BSC in any related field.
• 1 - 2 years of experience in a customer support role.
• Strong verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Exceptional interpersonal and rapport buildingskills.
• Computer literacy.
• In-depth knowledge of a company’s products and/or services.
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to communicate in English. Priority will be given to candidates who can speak any of the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)
• Familiarity with CRM systems and practice.

Application Closing Date
6th June, 2025

How to Apply
Interested and qualified candidates should send their CV to: hr@dktnigeria.org using "Call Centre Agent - Lagos" as the subject of the email.