Sales and Key Account Management Specialist at Castville Solutions

Castville Solutions is a recruitment and business solutions provider specializing in the healthcare sector. We focus on connecting healthcare facilities with highly skilled professionals, enabling efficient operations, and driving business growth. Our services extend to recruitment, Templates for process and operations management, SOP development, and healthcare-specific training, with a clear mission to transform the healthcare workforce and operations.

We are recruiting to fill the position below:

Job Title: Sales and Key Account Management Specialist

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

• We are looking for a results-driven Sales and Key Account Management Specialist with experience in the healthcare sector.
• The ideal candidate will have strong project management skills and a deep understanding of customer relationship management.

Key Responsibilities
Develop and Execute Sales Strategies:

• Formulate and implement comprehensive sales plans, with a strong focus on meeting quarterly and annual revenue targets.
• Analyze market data and customer behavior to design targeted sales campaigns and initiatives.

Manage Key Accounts and Build Long-Term Relationships:

• Serve as the primary point of contact for high-value healthcare clients such as hospitals, pharmacies, medical distributors, and diagnostic centers.
• Develop customized service plans and product solutions based on client-specific needs and operational challenges.
• Conduct regular business reviews and performance assessments with clients to ensure satisfaction and identify areas for improvement.
• Foster loyalty and long-term engagement through trust-building, timely communication, and consistent value delivery.

Identify New Business Opportunities and Market Trends:

• Conduct ongoing market research to identify emerging healthcare needs, competitive threats, and new sales channels.
• Identify potential clients or partners and initiate engagement strategies to convert leads into revenue-generating accounts.
• Attend industry conferences, exhibitions, and networking events to generate leads and maintain visibility within the healthcare sector.
• Provide insights and feedback to the product development team based on market demand and customer preferences.

Coordinate with Internal Teams to Deliver Exceptional Customer Service:

• Facilitate smooth onboarding of new clients and ensure accurate documentation.
• Resolve client complaints or issues swiftly by coordinating internally and following up until satisfactory resolution is achieved.
• Ensure all service level agreements (SLAs) and key deliverables are met on time and with high quality.

Oversee Project Timelines and Ensure Successful Delivery of Client Initiatives:

• Plan and manage client-related projects, ensuring that deliverables align with scope, timeline, and budget expectations.
• Monitor project progress, manage risks, and implement contingency plans as needed to maintain client trust and satisfaction.
• Coordinate with relevant departments to ensure client initiatives, such as product rollouts or service upgrades, are executed successfully.
• Prepare and deliver client reports, project updates, and presentations to communicate status and achievements.

Forecasting, Reporting, and Performance Analysis:

• Track sales performance metrics and client engagement levels to inform forecasting and planning.
• Prepare regular sales and account performance reports for senior management.
• Set and monitor KPIs for sales growth, account retention, customer satisfaction, and revenue expansion.

Contract Negotiation and Account Profitability:

• Lead contract negotiations with clients, ensuring favorable terms for both the organization and the customer.
• Monitor account profitability, suggesting pricing models or package adjustments as needed.

Customer Retention and Loyalty Programs:

• Design and implement client retention strategies, loyalty programs, and relationship-building activities.
• Monitor client satisfaction levels through surveys and feedback mechanisms.
• Proactively identify potential churn risks and implement intervention plans to retain key accounts.

Qualifications

• Bachelor's Degree in Business, Marketing, Healthcare Management, or a related field.
• 5+ years of experience in sales and account management, preferably in the healthcare industry.
• Proven project management experience.
• Strong negotiation, communication, and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@castvillesolutions.com using the Job Title as the subject of the email.
Or
Click here to apply online

Note: For more information or enquiries, Call or send a WhatsApp message to: 09010634633.