Client Experience Officer at a Premium Hospitality Brand - Elvaridah Limited

Elvaridah Limited - Our client is a reputable player in the hospitality industry, known for delivering exceptional service and customer experience. They are a premium hospitality brand committed to delivering unforgettable guest experiences through exceptional service, comfort, and attention to detail. Located in a prime destination, our hotel offers luxury accommodation, world-class dining, and a personalized touch that keeps guests coming back.

They are recruiting to fill the position below:

Job Title: Client Experience Officer

Location: Omole phase I, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a warm, professional, and proactive Client Experience Officer to join our hospitality team.
• In this role, you will be responsible for managing guest interactions from arrival to departure, ensuring an exceptional and personalized experience at every touchpoint.
• You will handle guest inquiries, resolve complaints, coordinate services across departments, and follow up on feedback to continually improve our service standards.
• Your focus will be to create memorable stays that turn first-time guests into loyal customers.

Key Responsibilities

• Welcome guests warmly and ensure smooth check-in and check-out processes.
• Serve as the primary point of contact for guest inquiries, requests, and feedback.
• Handle complaints or concerns efficiently and professionally, ensuring guest satisfaction.
• Coordinate with housekeeping, front desk, F&B, and other departments to fulfill guest needs.
• Monitor guest preferences and maintain guest history records for personalized service.
• Assist with bookings, special packages, and concierge services.
• Conduct post-stay follow-ups to gather feedback and encourage repeat visits.
• Contribute to service improvement initiatives and suggest enhancements to the guest journey.

Requirements

• Bachelor's Degree or Diploma in Hospitality, Tourism, or related field.
• 2 years of experience in a similar customer-facing role within the hotel industry.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities efficiently.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-first mindset.
• Ability to remain calm and professional under pressure.

Salary & Benefits

• Monthly Salary: N130,000 / Month plus commission.
• Opportunities for career growth.
• Performance-based bonuses.
• HMO and other benefits after confirmation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: careers@elvaridah.com using "Client Experience Officer (Hospitality)" as the subject of the email.