Operations Associate at Express Resource Connect

Express Resource Connect was launched in 2020 as a response to developing a home grown business management solution simplified enough to be used by an owner manager of any business or an enterprise with multiple business processes and employees. We offer a comprehensive business management solution, empowering smal, mid-size, and large enterprises to automate, digitise, and seamlessly manage al their business operations in one integrated platform. We are your number 1 consulting firm that links exceptional candidates to their employers.

We are recruiting to fill the position below:

Job Title: Operations Associate

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are looking for smart, energetic, and reliable Operations Associates to support the daily front-of-house and back-of-house activities at our campus location.
• You will rotate across different duties including order handling, packaging, inventory support, and customer engagement, ensuring smooth, fast, and friendly service throughout the day.

Roles & Responsibilities
Order:

• Greet customers warmly and guide them through the menu.
• Take customer orders accurately via POS or mobile platforms.
• Process payments (cash, card, digital).
• Confirm orders with the kitchen and update customers on wait times.

Packaging:

• Assemble and package meals for dine-in, takeaway, and delivery.
• Ensure correct order items and quality checks before handing off.
• Label, bag, and dispatch orders neatly and efficiently.
• Maintain cleanliness of the packaging station.

Inventory:

• Track and report packaging, disposables, and drink stock daily.
• Restock service stations and prep areas as needed.
• Alert management to low or missing inventory items.
• Support receiving and organizing weekly stock deliveries.

Customer Experience:

• Monitor dining and pickup areas for cleanliness and customer needs.
• Handle basic customer complaints or escalate them to supervisors.
• Collect customer feedback and assist with surveys or loyalty efforts.
• Help set up promotional materials or display new menu items.

Requirements

• 1–2 years’ experience in a food service, retail, or customer-facing role.
• Strong communication and teamwork skills.
• Friendly and respectful attitude toward students and staff.
• Ability to multitask and stay organized during peak hours.
• Tech-savvy (POS, order apps); training will be provided.
• SSCE or ND minimum; undergraduate students may apply if available during assigned shifts.
• Willingness to work weekends and rotating shifts.

What We Offer

• Competitive pay and performance-based incentives.
• On-the-job training and career development opportunities.
• A vibrant, team-oriented work environment.

Application Closing Date
30th June, 2025.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@express-resource.com using the Job Title as the subject of the email.