Operations & Production Manager at a Fast-rising Nigerian Fashion Brand - Blissful-Talent Consulting (BTC) Limited

Blissful-Talent Consulting Limited - Our client is a fast-rising Nigerian fashion brand with a strong presence in bridal couture, bespoke fashion, ready-to-wear, and fashion education. Our client is known for their elegant designs, excellent service delivery, and attention to detail.

They are recruiting to fill the position below:

Job Title: Operations & Production Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• We are currently seeking a highly organized, smart, and proactive Operations & Production Manager to help drive efficiency across all our fashion operations while supporting the CEO in day-to-day activities.
• The Operations & Production Manager will be responsible for coordinating production, managing client relations, handling social media inquiries, and supporting the CEO with administrative and operational tasks.
• This role requires a hands-on, flexible, and resourceful individual with strong leadership and multitasking abilities.

Job Responsibilties
Production & Workflow Management:

• Supervise the production of bridal, bespoke, and ready-to-wear outfits.
• Translate design concepts and sketches into clear production plans.
• Track each client order from measurement to final delivery, ensuring quality and timeliness.
• Oversee fittings, alterations, and finishing processes.
• Manage and assign tasks to tailors, stylists, and production team members.
• Maintain a smooth daily workflow and resolve any production-related challenges promptly.

Client Orders & Customer Service:

• Take and confirm customer orders in-person, over the phone, and online.
• Attend to walk-in customers with professionalism and warmth.
• Ensure accurate documentation of customer measurements, style details, and delivery timelines.
• Handle customer complaints, questions, and special requests in a timely, respectful manner.
• Follow up with clients regularly on order progress and feedback.

Social Media & Online Communications:

• Respond promptly to inquiries and DMs on Instagram, WhatsApp, and other platforms.
• Send price lists, lookbooks, and order forms to interested customers.
• Manage order conversions from social media leads and track performance.
• Coordinate with the content team to ensure accurate, up-to-date information is communicated.

Website & Catalogue Management:

• Update website and product catalogues regularly with new collections and available designs.
• Ensure all pricing, descriptions, and visuals are accurate and brand-consistent.
• Collaborate with photographers and content creators to maintain high-quality visuals.

Vendor & Inventory Coordination:

• Manage inventory of fabrics, accessories, and production materials.
• Liaise with vendors and suppliers for fabric sourcing and timely deliveries.
• Keep stock records and restock materials when necessary.
• Prevent wastage by implementing smart material usage processes.

Assistant to the CEO:

• Schedule and coordinate appointments, meetings, and fittings for the CEO.
• Take notes, manage calendars, and send reminders.
• Draft and respond to professional emails on behalf of the CEO.
• Prepare reports, order summaries, and production updates for review.
• Assist with coordinating events, travel plans, or client visits when needed.
• Keep confidential information private and maintain professionalism at all times.

Requirements

• Bachelor’s Degree or HND in Business Administration, Fashion Production, or a related field.
• 2–4 years of experience in operations, customer service, or production management (preferably in fashion).
• Strong leadership and communication skills.
• Excellent time management and multitasking ability.
• Customer-focused with a problem-solving mindset.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with social media (especially Instagram and WhatsApp) for business.
• Strong understanding of fashion production processes is essential.
• Must be organized, reliable, proactive, and detail-oriented.

Application Closing Date
14th June, 2025.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter in one single document to: talentsolutions22@gmail.com using the Job Title as the subject of the email.

Note: Applications will be considered on a rolling basis.