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Team Lead, Collaboration at IT Horizons Limited

Posted on Fri 06th Jun, 2025 - hotnigerianjobs.com --- (0 comments)


IT Horizons Limited is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT).

We are recruiting to fill the position below:

Job Title: Team Lead, Collaboration

Location: Lagos

Job Summary 

  • You will be responsible to Lead the implementing, maintaining, supporting, developing team and, in some cases, designing communication networks within an organization or between organizations. 
  • Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users.
  • Users may be staff, clients, customers and suppliers. 
  • You will lead the team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs

Responsibilities

  • Design and Configuration of routing and switching equipment
  • Design and Configuration of voice services (IP/Traditional; On-premises/Hosted)
  • Design and Configuration of Telepresence Solutions
  • Design and Configuration of Contact Center Solutions
  • Design and Configuration of Multimedia Solutions
  • Design and Configuration of Collaborative Solutions
  • Design and Configuration of Wireless Solutions
  • Design and Configuration of Enterprise Mobility Solutions
  • Design and Configuration of Network, Systems and Application Monitoring Solutions
  • Remote support of on-site engineers and end users/customer
  • Remote troubleshooting and fault finding when issues occur
  • Provide Level-1/2 support and troubleshooting to resolve issues
  • Liaising with project management teams, third-line engineers
  • Speaking with customers via email and phone for initial requirement capture
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
  • Design and implementation of new solutions and improving resilience of the current environment
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
  • Reporting network operational status by gathering and prioritizing information and managing projects
  • Deliver Proof of Concepts (POC)
  • Product presentations and demonstrations
  • Support with the technical qualification of sales opportunities
  • Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers
  • Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
  • Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
  • Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
  • Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
  • Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology

Application Closing Date
20th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@ithorizonsgroup.com using the Job Title as the subject of the email.


  

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