Front Desk Officer at Express Resource Connect

Express Resource Connect was launched in 2020 as a response to developing a home grown business management solution simplified enough to be used by an owner manager of any business or an enterprise with multiple business processes and employees. We offer a comprehensive business management solution, empowering smal, mid-size, and large enterprises to automate, digitise, and seamlessly manage al their business operations in one integrated platform.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are seeking a professional and courteous Front Desk Officer to serve as the first point of contact for guests.
• The ideal candidate (male preferred for operational balance) will be responsible for providing exceptional customer service, handling guest check-ins and check-outs, and managing front desk operations efficiently and professionally.

Key Responsibilities

• Greet and welcome guests promptly with a warm and friendly attitude.
• Manage check-in and check-out procedures smoothly and accurately.
• Answer and direct phone calls, respond to inquiries, and take messages.
• Handle guest complaints and requests with professionalism and escalate when necessary.
• Maintain accurate guest records and process payments efficiently.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Ensure the lobby and reception area remain tidy and presentable.
• Monitor guest reservations and room availability using the hotel booking system.
• Assist in administrative tasks and hotel security procedures when required.

Requirements

• Prior experience in a hotel or customer service role is an added advantage.
• Male (preferred)
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Must be well-groomed, courteous, and professional in appearance.
• Proficient in Microsoft Office Suite and hotel management software.
• Must be able to work on weekends, holidays, and in shifts.

Salary
N80,000 Monthly.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@express-resource.com using the Job Title as the subject of the email.