Programme Assistant, Community Feedback Mechanism at ActionAid (AA) Nigeria

ActionAid (AA) Nigeria is an affiliate of ActionAid International, which is a global alliance of organisations working towards achieving a world without poverty and injustice in which every person enjoys the right to a life with dignity. As a large and visible development organisation, we work in more than 40 countries in Africa, Asia, Europe and America. Our expertise lies in community-led approaches to development and working through partnerships with the poor and other grass root organisations.

We are recruiting to fill the following position within the Humanitarian unit:

Job Title: Programme Assistant, Community Feedback Mechanism

Location: Gashua, Yobe

Summary

• The post holder will support the implementation and management of an effective Complaints and Feedback Mechanism (CFM) within the project areas.
• This role ensures that affected populations have access to safe, confidential, and accessible channels through which they can raise concerns, complaints, and feedback regarding project activities and service delivery.
• Working under the supervision of the Team Lead. 
• S/he will coordinate closely with program teams and other stakeholders to ensure the integrity of information received, timely referral and resolution of issues, and that community voices inform and improve programming.

Person Specifications
Education / Qualifications:

• Minimum of National Diploma in Social Sciences / Art or related field is essential.
• Membership of relevant professional bodies and agencies is desirable.

Experience:

• Minimum of two (2) years’ experience working in humanitarian responses context with a strong focus on both quantitative and qualitative research methodologies is essential.
• Experience in organizing and managing community events is essential.
• Previous experience in Third Party Monitoring (TPM) is essential.
• Proven ability to interact with community members, leaders, and partners is essential.
• Background in addressing community concerns and resolving issues effectively is essential.
• Experience using ODK for quantitative data collection is essential.
• Related experience on WFP funded project is desirable.

Skill / Abilities:

• Strong skills with the Microsoft Office Suite (Word, Excel, PowerPoint), Google Drive, and other cloud-based software tools.
• Excellent communication and time management skills.
• Ability to operate in a cross-cultural environment requiring flexibility
• Fluency in written and spoken fluency in English is a must; additional fluency in Hausa is preferred
• Excellent strategic planning skills
• Excellent knowledge on the management key stakeholders and community mobilisation.

Application Closing Date
11th June, 2025.

How to Apply
Interested and qualified candidates should submit their Application form in a MSWord attachment to: Vacancy.Nigeria@actionaid.org using the job title and location "Programme Assistant, Community Feedback Mechanism - Gashua, Yobe" as the subject of the mail.

Click here to download the Application Form (MS Word)

Note

• Only electronically submitted forms will be considered. 
• Submitted or Scanned CVs will be disregarded.
• ActionAid offers competitive terms of employment. 
• Applications from young people, women, persons with disability and candidates from the Northeast and Northwest are particularly encouraged.
• While we respect all applicants, interview dates will be communicated only to shortlisted candidates.
• ActionAid is committed to preventing any form of sexual harassment, exploitation and abuse (including child abuse and adult at-risk abuse) in line with our
• Child Safeguarding policy, Protection from Sexual Exploitation and Abuse; and Sexual Harassment, Exploitation and Abuse at Work Policy and Overarching
• SHEA and Safeguarding Policy; as well as our zero-tolerance approach to Safeguarding concerns.