Business Operations & Customer Relations Manager at Ziba Consulting

Ziba Consulting - Our client, is a dynamic and innovative lifestyle brand offering premium products and services that redefine elegance and sophistication. With a presence across fashion, beauty, and lifestyle sectors, they are committed to delivering exceptional quality, trendsetting designs, and an unmatched customer experience. 

Founded on the principles of excellence and attention to detail, they cater to a discerning clientele seeking unique, stylish, and luxurious options in today’s fast-evolving market. The brand continuously evolves to stay ahead of trends, driven by a passion for creativity, craftsmanship, and customer satisfaction.

They are recruiting to fill the position below:

Job Title: Business Operations & Customer Relations Manager

Location: Ikoyi, Lagos

Job Summary

• We are seeking a proactive and organized Business Operations & Customer Relations Officer to oversee day-to-day business processes and ensure a seamless customer experience.
• This dual-function role requires a detail-oriented professional who can manage internal operations while building and maintaining strong relationships with clients.
• You’ll act as a key point of contact between the company and its customers, ensuring satisfaction, loyalty, and operational efficiency.

Key Responsibilities
Business Operations:

• Oversee daily operational activities to ensure business efficiency and consistency
• Coordinate logistics, inventory, and supply chain processes
• Assist with vendor management and procurement coordination
• Maintain accurate records of transactions, inventory, and supplies
• Generate performance and reports for management
• Run the training school end-to-end and ensure every cohort launches smoothly.
• Drive business development by pitching our bar-academy training and recruitment services to bars, restaurants, and other partners.
• Support the CEO across all ongoing projects and tasks.
• Create and polish slide decks, pitch templates, and other presentation materials.
• Oversee Eventi Cocktails’ supervisor and staff—acting as their direct manager and performance coach.

Customer Relations:

• Serve as the first point of contact for customer inquiries, complaints, and feedback
• Manage customer communication via email, phone, and social platforms
• Track and resolve customer service issues promptly and professionally
• Maintain a customer database and ensure customer satisfaction
• Work to improve customer engagement and retention.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• 2 years of experience in operations, customer service, or client relations
• Strong organizational and problem-solving skills
• Excellent verbal and written communication
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and work in a fast-paced environment
• Passion for lifestyle, fashion, or wellness industries is a plus.

What We Offer

• Salary: N200,000 Monthly.
• Performance-driven work environment
• Opportunity to grow with a dynamic and forward-thinking team.

Application Closing Date
1st July, 2025.