Branch Manager (Abuja) at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Title: Branch Manager

Location: Jabi, Abuja (FCT)

Job Summary

• The Branch Manager will be responsible for the overall daily operations, strategic management, and profitability of the hotel branch in Jabi, Abuja.
• This role requires a dynamic leader who can ensure high standards of guest satisfaction, optimize financial performance, and foster a positive and productive work environment.

Key Responsibilities
Operational Management:

• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security, ensuring smooth and efficient operations.
• Develop and implement operational procedures and policies to maintain high standards of quality, service, and guest satisfaction.
• Monitor occupancy levels, revenue, and expenses to optimize profitability and identify areas for improvement.
• Ensure compliance with all health and safety regulations, licensing laws, and company policies.
• Manage and monitor hotel inventory and supplies.

Team Leadership & Management:

• Recruit, train, supervise, and motivate a high-performing team across all departments.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs.
• Foster a positive work culture, promote teamwork, and ensure effective communication among staff.
• Develop and manage staff rotas, ensuring adequate staffing levels at all times.
• Address and resolve staff conflicts and issues professionally.

Guest Experience & Customer Service:

• Ensure exceptional guest satisfaction by proactively anticipating needs and resolving complaints promptly and effectively.
• Maintain excellent customer relations, encouraging loyalty and repeat business.
• Monitor and manage the hotel's online reputation, responding to reviews and inquiries.
• Implement strategies to enhance the overall guest experience.

Financial Management:

• Manage budgets, control expenditure, and monitor financial performance against targets.
• Analyze financial reports and statements to identify trends and opportunities for increased profitability.
• Negotiate contracts with suppliers and vendors to secure competitive pricing and quality services.
• Ensure accurate financial record-keeping.

Sales & Marketing:

• Collaborate with the sales and marketing team to develop and implement strategies to drive occupancy and revenue.
• Monitor market trends and competitor activities to maintain a competitive edge.
• Identify opportunities for new business and partnerships.

Maintenance & Facilities:

• Oversee regular maintenance work and renovations to ensure the hotel facilities are well-maintained and appealing.
• Liaise with contractors and specialist service providers as needed.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• 5-7 years of progressive experience in hotel operations, with at least 3 years in a management role (e.g., Assistant Hotel Manager, Operations Manager, or Branch Manager) within a reputable hotel.
• Proven track record of successful hotel management, including achieving financial targets and enhancing guest satisfaction.
• In-depth knowledge of hotel operations, industry best practices, and relevant regulations.

Skills & Competencies:

• Exceptional Leadership & People Management: Ability to inspire, motivate, and manage diverse teams effectively.
• Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and conflict resolution abilities.
• Customer Service Excellence: A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.
• Financial Acumen: Strong understanding of budgeting, financial reporting, revenue management, and cost control.
• Problem-Solving & Decision-Making: Ability to analyze situations, make sound decisions under pressure, and resolve issues efficiently.
• Attention to Detail: Meticulous approach to ensuring high standards across all aspects of hotel operations.
• Adaptability & Resilience: Ability to thrive in a fast-paced, dynamic environment and handle unexpected challenges.
• Sales & Marketing Awareness: Understanding of strategies to drive revenue and market the hotel effectively.
• Proficiency in Hotel Management Software (PMS): Experience with relevant hospitality systems is a plus.
• Integrity & Professionalism: High ethical standards and a professional demeanor.

Application Closing Date
30th June, 2025.

Method of Application
Interested candidates should send their CV and a cover letter detailing their relevant experience and why they are a suitable fit for this role to: eandg.tprecruiters@gmail.com using “Business Manager – Jabi” as the subject of the mail.