Content Creator & Online Sales Handler at Stephens Cakes & Pastries - ChefKoks Consulting

ChefKoks Consulting - Our client, Stephens Cakes & Pastries is an online order-only bakery delivering joy through delightful cakes, pastries, and desserts.

They are recruiting to fill the position below:

Job Title: Content Creator & Online Sales Handler

Location: Surulere, Lagos
Employment Type: Fixed-term Contract (Renewable)
Reports To: CEO

Overview

• We’re looking for a Content Creator & Online Sales Handler to drive online engagement and boost sales by creating irresistible content, managing our social media pages, and providing a smooth digital customer experience.
• If you love storytelling through visuals, enjoy selling sweet things, and want to work in a creative digital environment, this role is for you

What Does the Role Entail?
Content Creation & Social Media Management:

• Capture, edit, and create visually appealing content (photos, videos, reels) of products and behind-the-scenes moments.
• Design engaging graphics and layouts for social media using tools like Canva or similar.
• Plan and schedule content calendars for Instagram, Facebook, TikTok, WhatsApp Business, and Pinterest.
• Respond to DMs, comments, and enquiries in a timely, helpful, and warm tone.
• Monitor social media insights to understand what content works and tweak accordingly.

Sales Handling & Customer Experience:

• Convert online enquiries into confirmed sales using persuasive messaging and product knowledge.
• Maintain accurate logs of orders and update the sales register.
• Log upcoming event cake orders in our order management tool and work with the operations team to ensure smooth fulfilment.
• Gather and relay customer feedback to improve products, content, and the ordering experience.

Collaboration & Reporting:

• Collaborate with the marketing team to align content with promotions, seasons, and campaigns.
• Work with the operations team to track fulfilments, flag order issues, and ensure exceptional service delivery.
• Generate weekly reports on sales performance and social engagement metrics.

Qualifications & Skills

• A Degree in Marketing, Business, or a related field (preferred but not required).
• Proficiency in Instagram, Facebook, TikTok, YouTube and WhatsApp Business.
• Strong photography and video editing skills (with your phone or basic equipment).
• Graphic design skills using Canva (or similar) and video editing tools like Adobe Pro, Final Cut, CapCut, etc.
• Comfortable chatting with customers online and guiding them to purchase.
• Excellent communication and interpersonal skills.
• Good written communication skills, especially in creating catchy captions and product descriptions.

Nice-to-Haves:

• Experience in e-commerce, online customer service, or social media handling.
• Familiarity with Google Analytics, Meta Business Suite, or other tracking tools.
• Prior experience in food, hospitality, or product sales is a plus.

Personality Fit:

• Creative and hands-on — you love making beautiful things and seeing them sell.
• Organised and self-driven — you follow up without being chased.
• Friendly and engaging — you're great with people online.
• Passionate about cakes, desserts, and delighting customers.
• Results-oriented, with a drive to exceed targets.
• Adaptable, collaborative, and eager to learn.

What is the Biggest Problem to Solve?

• How can we turn social media attention into actual purchases, while ensuring every customer has a seamless and satisfying digital buying experience?

Benefits & Perks

• N70,000 net monthly salary
• Flexible remote working environment.
• Free cake to celebrate your birthday or that of a loved one
• Opportunities for professional development and training.
• Be part of a growing business with a supportive and passionate team.

Application Closing Date
24th June, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Are you thrilled by this challenge? And feel you got what it takes?
• Please complete the application form via the link above
• Applications will be reviewed on a rolling basis, so don’t wait to submit yours!