Locum Quality Assurance Officer at Integrated Health Care Limited

Integrated Health Care Limited is a leading Health Maintenance Organization (HMO) in Nigeria, providing affordable and quality healthcare services since 2000. With a nationwide network of over 3,000 health care providers, we offer tailored health plans for individuals, families, corporate entitiesand communities.

We are recruiting to fill the position below:

Job Title: Locum Quality Assurance Officer

Location: Abuja (FCT) 
Employment Type: Contract

Job Description
Quality Monitoring and Compliance:

• Monitor healthcare providers and internal processes to ensure compliance with national healthcare regulations (e.g. NHIS, HMIS, NAFDAC standards).
• Conduct regular audits and evaluations of clinical and operational processes.
• Review patient care records to ensure they meet defined standards.

Policy and Procedure Development:

• Assist in the development, review, and implementation of quality assurance policies and procedures.
• Update internal QA manuals and documentation in line with regulatory changes.

Data Analysis and Reporting:

• Collect, analyze, and report data on service delivery outcomes, including patient satisfaction, adverse events, and claims audits.
• Generate QA performance reports and present findings to management.

Provider Network Evaluation:

• Participate in accreditation and periodic assessments of hospitals, clinics, and other healthcare providers within the HMO’s network.
• Provide feedback and recommendations to providers for quality improvement.

Risk Management:

• Identify and report potential risks to patient safety or service quality.
• Assist in root cause analysis of complaints, errors, or adverse events, and suggest corrective actions.

Staff Training and Support:

• Support training and sensitization of internal staff and healthcare providers on quality standards, protocols, and best practices.
• Guide healthcare providers in implementing corrective actions.

Client and Provider Relations:

• Address and resolve quality-related complaints from enrollees and providers.
• Liaise with healthcare providers to ensure standards of care are upheld.

Temporary Support Duties:

• Fill in for permanent QA staff during absences or peak periods.
• Provide continuity in QA activities during staff transitions.

Requirements

• An MBBS with minimum of 3 years cognate experience in similar position. Knowledge in the managed health care industry is an added advantage.

Application Closing Date
30th June, 2025.

Method of Application
Interested and qualified candidates should send their updated CV and a Cover Letter to: admin@integratedhealthcareltd.com using the Job Title as the subject of the email.