AI & Technical Specialist at Ledgeris

Ledgeris is revolutionizing back-office outsourcing by offering agile, cost-effective, and high-quality support tailored to your business needs. We specialize in creating dedicated teams that seamlessly integrate with your operations, adopting your preferred tools and processes to ensure smooth collaboration and high efficiency. Our approach allows you to focus on scaling your core business while we handle the rest.

With a commitment to excellence, Ledgeris provides premium talent without the premium price tag.Our professionals are rigorously vetted, highly skilled, and deeply committed to delivering top-tier results. Leveraging AI to enhance decision-making and eliminate inefficiencies, we combine human expertise with technological innovation to offer smarter, faster, and more human outsourcing solutions.

We are recruiting to fill the position below:

Job Title: AI & Technical Specialist

Location: Benin City, Edo
Employment Type: Full-time

Summary

• We are seeking a versatile and technically skilled AI & Technical Specialist to join our growing innovation team.
• In this role, you’ll work at the intersection of AI software systems and hardware support, helping both internal teams and clients optimize, troubleshoot, and deploy intelligent technology solutions.
• This role is ideal for someone who is both hands-on with devices and systems, and skilled at working with AI platforms, scripts, and automation tools.
• You'll support a wide range of use cases - data processing, device configuration, automation setup, and AI workflow maintenance - making you a vital part of our operations.

Key Responsibilities
AI & Software Operations:

• Operate, configure, and optimize AI platforms (e.g., ChatGPT, Claude, OCR tools, automation bots).
• Build and test automation workflows using no-code/low-code tools or scripts (e.g., Python, Zapier, Make, Power Automate).
• Troubleshoot issues with AI model outputs and ensure quality assurance of tasks.
• Set up and manage API integrations and AI service endpoints.
• Maintain AI tools documentation and user guidelines for internal and client teams.

Technical & Hardware Support:

• Provide remote technical support for device setups, system configurations, and software installations.
• Manage and troubleshoot operating systems (Windows/macOS/Linux), network configurations, and remote desktop setups.
• Perform diagnostics, updates, and remote maintenance of hardware and peripherals used in distributed teams.
• Assist with onboarding and offboarding of users with secure and compliant tech setup.

Cross-functional Collaboration:

• Work with client success, engineering, and operations teams to align tech tools with business goals.
• Provide technical insight for digital transformation initiatives and AI process optimization.
• Support training and onboarding sessions for team members adopting new tools and systems.

Requirements

• Interested candidates should possess an HND / Bachelor's Degree
• 3+ years of experience in a technical support, systems administration, or AI tool operations role.
• Strong knowledge of both software systems and IT hardware troubleshooting.
• Familiarity with AI/automation platforms like ChatGPT, Zapier, Power Automate, Make.com, OCR tools, or document processing AI.
• Proficient with scripting languages (e.g., Python, JavaScript, or Bash) and APIs.
• Experience with Windows, macOS, and/or Linux environments and remote desktop tools.
• Strong problem-solving, communication, and documentation skills.
• High attention to detail and a proactive approach to troubleshooting.

Preferred Qualifications:

• Certification in CompTIA, ITIL, Microsoft, or Google IT Support.
• Experience working in a BPO, tech startup, or AI operations environment.
• Familiarity with cybersecurity protocols, device management, or remote IT security.
• Experience deploying AI agents, chatbots, or low-code AI workflows.

Benefits

• Growth Plan: Develop your skills and grow professionally.
• Competitive Pay: Earn above average pay while doing work that matters.
• Learning Opportunities: Accesscontinuous learning opportunities.

Application Closing Date
9th July, 2025.

Method of Application
Interest and qualified candidates should:
Click here to apply online

Note

• Ledgeris is proud to be an equal opportunity employer.
• We promote a diverse an inclusive environment for candidates and employees.