General Manager at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the position below:

Job Title: General Manager

Job Ref ID: HOT0BFQS
Location: Abuja

The Role

• This exciting General Manager position will be responsible for managing the Hotel Management team, hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.  

Responsibilities
Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the hotel operation with a strong focus on F&B and C&E.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel, Hilton and owner.
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Being highly visible in the hotel, meeting with customer and VIPs.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Conduct regular briefings and communication meetings with the HOD team, fostering collaboration and alignment.
• Maintain a strong working relationship with the Union through consistent engagement and meetings.
• Hold regular connects and briefings with owner team.
• Respond to audits to ensure continual improvement is achieved.

Requirements

• Candidates should possess a Degree or Diploma in Hotel Management or equivalent.
• The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Operations, F&B, Commercial, Guest experience and Team Member engagement.
• Enthusiastic and passionate, you will have current experience as a strategic hotel General Manager ideally with Africa market experience.
• A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly Established General Manager with a strong F&B background and commercial knowledge.
• Experience working in an international branded hotel of a similar size.
• Exceptional Owner relations experience – excellent track record leading with owners and providing guidance.
• Demonstrated ability to collaborate and build strong networks and relationships with owners, contractors, corporates, the local community, and the press, ensuring high visibility.
• Passionate about networking and maintaining a high profile to foster connections and relationships. Act as the face of Transcorp Hilton Abuja, representing Hilton/owners at public events.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the MICE business.
• Exceptional people leadership, creating synergies, and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Labor union experience (two unions in place.)
• Ability to show resilience, judgement and leadership, with strong communication skills.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel sector.
• English language mandatory.
• Expat package available.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online