NOSC (Network Operations and Support Center) Engineer at Hoop Telecoms Limited (2 Openings)

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are recruiting to fill the position below:

Job Title: NOSC (Network Operations and Support Center) Engineer

Location: Gbagada and Ilupeju, Lagos
Employment Type: Full-time

Summary

• The NOSC Engineer is responsible for monitoring, managing, and supporting the performance and availability of network infrastructure across Hoop Telecoms' services.
• The role ensures real-time response to incidents, service degradation, and outages, enabling smooth and continuous network service to customers.

Key Responsibilities

• Monitor network systems (fiber, radio, IP, and core infrastructure) using NMS tools and dashboards.
• Proactively detect, log, escalate, and resolve network issues or performance degradation.
• Coordinate with field support, IP, and radio teams for troubleshooting and incident resolution.
• Perform first-level diagnosis and support for incidents across access, distribution, and core layers.
• Track and follow up on trouble tickets and escalation until closure within defined SLAs.
• Generate and interpret network availability, performance, and fault reports.
• Maintain communication with customers and internal teams during service outages or planned maintenance.
• Participate in post-incident reviews and root cause analysis.
• Support preventive maintenance activities and scheduled network upgrades.
• Document network issues, resolutions, and routine operational tasks accurately.
• Ensure 24/7 coverage in shifts, including weekends and holidays, as per rotation.

Requirements & Qualifications

• Bachelor's Degree in Computer Science, Electrical / Electronics, or Telecommunications Engineering.
• 5 years of relevant experience in a telecoms NOC/NOSC environment.
• Strong knowledge of IP networking, routing, switching, and Layer 2/3 protocols.
• Familiarity with technologies such as fiber optics, microwave radio, GPON, MPLS, and VoIP.
• Ability to work under pressure and in a high-availability environment.
• Good communication, documentation, and escalation management skills.

Preferred Skills:

• Certifications such as CCNA, CompTIA Network+, or related vendor-specific training.
• Experience in incident management, fault resolution, and change control processes.
• Familiarity with customer support or technical helpdesk systems.

Application Closing Date
30th June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@hooptelecoms.com using the Job Title as the subject of the email.