Ticketing Officer at Serah Travel and Tourism

At Serah Travel and Tourism, we are a complete travel solutions multinational organisation with presence in India, middle east and west africa. We have active office in India, Dubai and Lagos.

We are recruiting to fill the position below:

Job Title: Ticketing Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
• Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
• Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
• Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
• Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
• Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
• Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
• Ensure all tickets and bookings comply with company policies and government regulations.
• Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
• Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines

Requirements

• Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Good organisational skills with a keen eye for detail.
• Ability to multitask and work under pressure, particularly during peak booking seasons.
• Knowledge of airline policies, ticketing procedures, and fare calculations.
• Basic knowledge of visa requirements and travel restrictions.

Educational Qualifications:

• Diploma or degree in Travel and Tourism, Hospitality, or a related field.
• Certification in GDS ticketing systems or travel operations is an advantage.

Work Experience:

• 2 - 4 years in ticketing, reservations, or travel consultancy.

Key Skills:

• Ticketing systems (GDS).
• Customer service.
• Problem-solving and conflict resolution.
• Time management.
• Multitasking.
• Attention to detail.

Salary
N150,000 - N200,000 Monthly.

Application Closing Date
23rd June, 2025.

How to Apply
Interested and qualified candidates should send their CV to: gladejezie@gmail.com using the job title as the subject of the email.