Client Service Officer (Corporate and Event) at Firewood Rice Nigeria

At Firewood Rice Nigeria, we don’t just serve meals - we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast! If you love food, innovation, and working in a vibrant, forward-thinking environment, we want you with us.

We are recruiting to fill the position below:

Job Title: Client Service Officer (Corporate and Event)

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Warm, professional, and solution-driven attitude in all client'sinteractions.
• Actively listens to client needs and ensures their expectations are met or exceeded.
• Quick to respond to inquiries, complaints, or feedback with tact and efficiency.
• Excellent verbal and written communication for interacting with clients, vendors, and team members.
• Capable of drafting proposals, event briefs, service reports, and formal correspondence.
• Skilled in active listening and persuasive speaking to convert inquiries into long-term clients.
• Proven ability to organize and coordinate internal and external events (e.g., tastings, product launches, pop-ups, trade fairs, weddings, or corporate functions).
• Manages event logistics, branding, team coordination, client liaison, and vendor sourcing.
• Maintains event timelines, budgets, and feedback collection.
• Maintains a CRM database to track inquiries, follow-ups, repeat business, and client preferences.
• Builds and nurtures long-term relationships with clients through regular check-ins and personalized communication.
• Manages multiple client requests and event projects simultaneously without missing deadlines.
• Prioritizes tasks effectively and ensures timely follow-ups.
• Keeps accurate records of customer engagements, event outcomes, and deliverables.
• Works closely with kitchen staff, logistics, marketing, and management to ensure service excellence.
• Coordinates with the production and operations teams to meet specific client and event needs.
• Acts as the bridge between the client and internal departments.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 5 years experience.

Salary
N120,000 - N170,000 Monthly.

Application Closing Date
27th June, 2025.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: firewoodjollofcareers@gmail.com using the Job Title as the subject of the mail.